Brenna Allen
Butler,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Cashier
Hardees Resturamt
Mountain City, TN
01.2023 - 09.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier Trainer
Scotchman
Mountain City, TN
03.2022 - 06.2022
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Demonstrated how to use the point-of-sale system efficiently and accurately.
- Provided feedback to cashiers on their performance, both verbally and through written evaluations.
- Collaborated with management team to improve overall customer experience at the store level.
Environmental Services Housekeeper
IH
Boone , NC
04.2021 - 03.2022
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Vacuumed carpets and upholstered furniture.
- Swept, mopped, scrubbed and waxed floors.
- Dusted furniture, pictures, window sills and other surfaces.
- Emptied trash receptacles and disposed of waste materials properly.
- Stocked linen closets with fresh linens as needed.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Maintained cleaning equipment in a clean and orderly fashion.
- Removed spots from rugs using appropriate methods.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Assisted in the set-up of conference rooms for meetings or events.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
- Used ladders to reach high ceilings and walls for dusting purposes.
- Reported any damages or maintenance needs to supervisor immediately upon discovery.
Cashier
Hardee's Restaurant
Mountain City, TN
06.2020 - 02.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
High School Diploma -
Johnson County Highschool
Mountain City, TN05-2015
Some College (No Degree) - Medical Administration
Tennessee College of Applied Technology - Elizabethton
Elizabethton, TNSkills
- Cleaning and sanitizing
- Soiled linen removal
- Supply Management
- Hazardous chemical handling
- Residential Cleaning
- Sanitation Procedures
- Room preparation
- Waste removal
- Vacuuming and sweeping
- Waxing and Buffing
- Infection Control
- Window Cleaning
- Customer Service
- ID Verification
- Payment Processing
- Customer Assistance
- POS Systems
- Payment Collection
- Drawer balancing
- Cash Handling
- Customer service excellence
- Time management skills
- Conflict Resolution
- Written and verbal communication
- Organizational abilities
- Records Maintenance
References
References available upon request.
Timeline
Cashier
Hardees Resturamt
01.2023 - 09.2023
Cashier Trainer
Scotchman
03.2022 - 06.2022
Environmental Services Housekeeper
IH
04.2021 - 03.2022
Cashier
Hardee's Restaurant
06.2020 - 02.2021
High School Diploma -
Johnson County Highschool
Some College (No Degree) - Medical Administration
Tennessee College of Applied Technology - Elizabethton
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