Brenna Bates
Primrose School of West Des Moines
West Des Moines,IA
1
Language
9
years of professional experience
Demonstrates strong multi-tasking, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Young Toddler Teacher
4 Months- Obtained appropriate state regulated certifications including but not limited to mandatory reporter training, CPR and first aid certifications, and universal precautions.
- Planned developmentally appropriate lessons aligned with Primrose Balanced Learning curriculum.
- Fostered safe, nurturing classroom environment supporting toddler social, emotional, and cognitive growth.
- Observed children daily to document progress and adjust activities for individual needs.
Bartender
10 Months- Provided guests with expert recommendations on beer and liquor selections to improve satisfaction.
- Prepared cocktails, beer, and wine orders accurately while maintaining fast, consistent service.
- Managed POS transactions, cash handling, and tab closures with strong attention to detail.
- Monitored liquor levels, restocked supplies, and supported inventory rotation to prevent shortages.
Bartender and Server
3 Years- Prepared all necessary ingredients to ensure the efficiency of the bar during service, including but not limited to; fresh squeezing juices, concocting syrups, and cutting fruit garnishes.
- Managed attentive table and bar service, balancing guest needs with fast-paced workflow.
- Mixed cocktails, poured beverages, and maintained accurate drink preparation during peak service.
- Trained new staff on POS procedures, menu knowledge, and service standards.
Bartender and Server/Food runner/host/line cook
3 Years 10 Months- Handled tables and private parties accurately and efficiently.
- Eagerly learned kitchen procedures, by training on the line.
- Delivered friendly service while guiding guests through menu options.
- Accurately handled cash and credit transactions through knowledge of POS systems.
- Restocked service stations to ensure the team is prepared for service.
- Maintained the flow of the restaurant by effectively handing reservations and seating.
Customer Care Advocate
6 Months- Utilized multiple systems in dual screen setup.
- Resolved member inquiries regarding benefits, eligibility, and claims with accurate, empathetic communication.
- Documented interactions in CRM systems, maintaining complete records and compliant case notes.
- Escalated complex issues to appropriate departments, ensuring timely follow-up and resolution.
Education
Diploma
Skills
Sales strategies
Customer service
Cash and credit handling
Time management
Multitasking and organization
Group and individual instruction
LANGUAGES
English
Timeline
Young Toddler Teacher
Primrose School of West Des Moines
06.2026 - CurrentRead More
Bartender
Fairway Franks
11.2025 - 09.2026Read More
Bartender and Server
The Half Nelson
10.2022 - 10.2025Read More
Bartender and Server/Food runner/host/line cook
The Tangled Wood
01.2019 - 11.2022Read More
Customer Care Advocate
United Healthcare
12.2017 - 06.2018Read More
Bettendorf High School
Diploma
Read More