BRENNA BELL
Birmingham,AL
Summary
Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Wallace Capital Funding
09.2024 - Current
- Oversaw day-to-day operations, ensuring smooth and timely processing of client funding requests.
- Managed the full loan lifecycle, including application intake, document verification, underwriting coordination, and disbursement.
- Supervised and trained interns, optimizing workflows to increase efficiency and reduce processing errors.
- Implemented process improvements that enhanced turnaround time and client satisfaction while maintaining compliance with industry regulations.
- Collaborated with investors and funding teams to align operational strategies with company goals, driving consistent revenue growth.
- Monitored key performance indicators, producing reports to inform leadership decisions and support long-term scalability.
- Maintained & nurtured strong client relationships by providing clear communication and ensuring accuracy in all funding documentation.
- Processed loans for our varying types of commercial services such as SBA, factoring, business acquisition, ground-up construction, short term rentals, refinance, renovations, etc.
- Supported small, mid-sized, & large-sized businesses in securing financing solutions through tailored funding strategies.
Sales Manager
Liberty National Life Insurance Company
06.2024 - 10.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Evaluated performance against goals and implemented appropriate development plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
CENTER MANAGER
European Wax Center
06.2022 - 06.2024
- Conducted regular performance reviews to identify areas of improvement for individual employees
- Provided continuous training and developmental opportunities to help employees achieve company and personal goals
- Coordinated daily operations, ensuring compliance with safety regulations and customer service standards
- Monitored employee attendance records and addressed any issues accordingly
- Analyzed data to monitor progress towards established goals and objectives
- Used customer, product and procedural knowledge to handle complex client transactions
- Ensured that all necessary documentation was completed accurately according to applicable laws
- Managed inventory levels by ordering supplies as needed while keeping track of spending trends
- Attracted and retained talent through interviewing and hiring center employees
- Created training programs to educate staff on new processes and procedures
- Led sales of products and services to build usage, cement relationships and migrate customers to more appropriate channels
- Conducted frequent sales meetings and coached staff activities to achieve assigned goals
- Implemented innovative marketing initiatives to increase sales and customer loyalty
- Established and monitored KPIs to optimize company performance.
ASSISTANT MANAGER
Palm Beach Tan
01.2021 - 06.2022
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Assisted with new employee training and conducted performance reviews to track overall progress
- Tracked store inventories and replenished products according to demand
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Oversaw daily financial transactions and managed cash flow to support profitability
- Provided guidance and support to junior staff members during challenging situations
- Interviewed potential job candidates and made hiring recommendations to general manager
- Planned special events such as holiday promotions or seasonal discounts in order to attract more customers
- Remained top 10 in sales with the company.
Assistant Manager
CosmoProf
04.2020 - 01.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Generated repeat business through exceptional customer service.
Education
ASSOCIATE IN ARTS (A.A.) IN BUSINESS ADMINISTRATION -
Calhoun Community College
05.2022
CERTIFICATION IN NURSING -
Athens Technical College
05.2018
HIGH SCHOOL DIPLOMA -
Ardmore High School
05.2018
Skills
- Staff Leadership
- Data Analysis
- Conflict Resolution
- Marketing Strategy
- Payroll Administration and Timekeeping
- Performance Evaluations
- Sales Tracking
- Loan Processing & Underwriting Coordination
- Commercial Lending & Capital Structuring
- Financial Analysis & Risk Assessment
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Time Management & Multitasking
Certification
- Nursing Assistant Certification
- CPR Certified
Timeline
Operations Manager
Wallace Capital Funding
09.2024 - Current
Sales Manager
Liberty National Life Insurance Company
06.2024 - 10.2024
CENTER MANAGER
European Wax Center
06.2022 - 06.2024
ASSISTANT MANAGER
Palm Beach Tan
01.2021 - 06.2022
Assistant Manager
CosmoProf
04.2020 - 01.2021
CERTIFICATION IN NURSING -
Athens Technical College
HIGH SCHOOL DIPLOMA -
Ardmore High School
ASSOCIATE IN ARTS (A.A.) IN BUSINESS ADMINISTRATION -
Calhoun Community College
References
References available upon request
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