Brenna Blehm
Bradenton,FL
Summary
Proven leader and efficient problem-solver, adept at operations monitoring and team motivation. Excelled at Starbucks by mentoring staff to enhance performance and ensuring high customer satisfaction through effective complaint resolution. Skilled in maintaining operational standards and improving service quality, consistently achieving positive feedback. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
2
2
years of professional experience
Work History
Shift Lead
Starbucks
04.2024 - 09.2024
- Trained and mentored new employees to maximize team performance.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Barista
Starbucks
06.2023 - 04.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista
Simple Nutrition
03.2023 - 05.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
University High School
Greeley, CO05-2023
No Degree - English
Aims Community College
Greeley, CO12-2022
Skills
- Operations Monitoring
- Performance Improvement
- Guest service
- Team motivation
Timeline
Shift Lead
Starbucks
04.2024 - 09.2024
Barista
Starbucks
06.2023 - 04.2024
Barista
Simple Nutrition
03.2023 - 05.2023
High School Diploma -
University High School
No Degree - English
Aims Community College
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