Brenna Bloom
Phoenix,AZ
Summary
Exceptionally meticulous and energetic bartender/server with great customer service record serving food and drinks. In both fine dining and bar establishments. Adept at handling stressful and unpleasant situations with courtesy and professionalism. Strong multitasker who thrives in a hectic high pressure working environment.
Seeking a full time position that will utilize my outstanding communication skills and years of customer service experience. As well as bartending/serving experience.
Going beyond the restaurant industry, I’ve gained further knowledge and skillset in management/retail management. Leading a team to success daily, and boosting morale amongst a team.
Overview
12
12
years of professional experience
Work History
General/Store Manager
Curaleaf Dispensary
Glendale, AZ
08.2020 - 08.2024
- Create team member schedules, supply ordering, cash handling, corrective action and coachings with employees
- Inventory audits every 30 days - Conducted shelf counts and built express/online orders for medical patients.
- Organize daily shifts and maintain daily operations and sales goals.
- Responsible for delegating tasks amounts team members and ensuring operations are smooth.
- AZDHS Facility Agent. I’m putting customer allotment in state side portal.
- Attention to detail.
- Customer service relationships and worked in gaining repeat guests. Greet customers while walking in and guiding through the experience.
- Providing proper knowledge on unique products and services to guests.
- Responsible for approving timesheets and submitting change order requests. Maintaining an accurate cash/fill fund in safes at all times.
- Trained in building security and Asset Protection policies.
- Compliance knowledge.
Server/Bartender
Native Grill and Wings
Phoenix, AZ
05.2015 - 04.2021
- Mixed and served drinks to patrons as requested
- Sliced fruit for garnishes
- Operated cash register and credit card payments
- Cleaned and sanitized work area and equipment on a daily basis
- Attended patrons for additional services if required
- Arranged glasses and bottle displays an attractive bar appearance
- Mixed drinks for servers and patrons
- Recieve food orders from guests
- Upsale items
- Deliver food to customers.
- Worked in sync with team members, provide support in areas needed.
- After 2.5 years was promoted to Hourly Manager. COVID forced closure to this specific location I was employed.
Cashier/Manager/Snack Bar
Rollero Family Skating Center
05.2012 - 07.2017
- In charge of handling money and giving change back
- Take on customer complaints
- Make sure staff is up to date on any specials of the day
- Guide staff as needed.
- Manager/Lead of cash and equipment/supplies.
Cashier
Aeropostale
11.2015 - 01.2016
- Seasonal position for the holidays
- Worked with POS systems
- In charge of helping guests find what theyʼre looking for
- Announced all sales
- Greet costumers as they walk in the store
- Handle returns/exchanges.
Cashier/Consessions
Great Skate
07.2012 - 09.2014
- Accept payment from each patron to enter
- Retrieved signed wavers from patrons over 18 years
- Prepare and serve food/beverages
- Suggest beverages to go along with their meals.
Education
High School Diploma -
Alhambra High School
05.2011
Skills
- Extremely organized
- High abilities to mix, garnish, and serve drinks accurately and quickly
- Excellent skills in keeping work area clean, stocked, and organized
- Great experience in customer service and relations - customer service oriented
- POS knowledge
- Multi tasking skillset while maintaining positive mindset
- Teamwork oriented, and do well under pressure
Tel
(623) 363-5194
References
- John Kruger, Curaleaf Dispensary, (602) 300-7421
- Michael Silva, Curaleaf Dispensary (480) 307-1896
- Mike Jiles, Rollero Family Skating Center, (623) 414-5562
Timeline
General/Store Manager
Curaleaf Dispensary
08.2020 - 08.2024
Cashier
Aeropostale
11.2015 - 01.2016
Server/Bartender
Native Grill and Wings
05.2015 - 04.2021
Cashier/Consessions
Great Skate
07.2012 - 09.2014
Cashier/Manager/Snack Bar
Rollero Family Skating Center
05.2012 - 07.2017
High School Diploma -
Alhambra High School