Brenna Bollin
Farmington,NY
Summary
Energetic restaurant professional versed in restocking supplies, resetting tables, comfortable standing for long periods of time, supporting team members to handle guest demands, and accustomed to continuous lifting and fast-paced work. Contributes to smooth restaurant operations by assisting servers and bartenders. History of taking on any tak to improve customer satisfaction and assist staff. Willing to take on any task to support team and help business succeed. Offers strong communication and customer service abilities.
Overview
2
2
years of professional experience
Work History
Line Worker
Chipotle Mexican Grill
10.2022 - 01.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
- Maintained high personal grooming standards and uniform presentation.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- The one-one-one experience with customers I gained while in this position allowed me to enhance my customer service skills such as professionalism, patience, communication, and empathy.
- Maintained a level head in a fast-paced environment while also learning new material pertinent to the job.
Lead Busser
Nolans On Canandaigua Lake
09.2020 - 10.2022
- Worked well in diverse team settings by partnering with others to complete tasks.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Assisted wait staff with timely food delivery and guest requests.
- Addressed customer complaints and inquiries to verify satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Arranged tables and chairs for special occasions and events.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Provided attentive service and proactively assessed guest needs.
Education
High School Diploma -
Canandaigua Academy
Canandaigua, NY06.2023
Skills
- Hospitality and Accommodation
- Server Support
- Time Management
- Positive and Professional
- Guest Relations
- Materials Organizations
Timeline
Line Worker
Chipotle Mexican Grill
10.2022 - 01.2023
Lead Busser
Nolans On Canandaigua Lake
09.2020 - 10.2022
High School Diploma -
Canandaigua Academy
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