Brenna Bottoms
Louisville,Ky
Summary
Results-driven Amazon Process Assistant with extensive experience in workplace safety and operations management. Expertise in implementing robust safety protocols, conducting thorough risk assessments, and ensuring full OSHA compliance. Proven track record of collaborating effectively with safety teams and operations leadership to foster a safe work environment while driving operational excellence. Contributed to the successful launch of SKY2 SSD in Louisville, KY, working alongside a dedicated team to achieve outstanding results.
Overview
8
8
years of professional experience
Work History
Process Assistant
Amazon SSD - SKY2
11.2024 - Current
- LAUNCHED SKY2 in December 2024.
- Watch RISK for site and make sure we don’t miss CPT.
- Monitor 1120 – 1420 and 1820 CPTs making sure we don’t miss a package
- Chat with CO everyday about matching our running pick to repin pick and pack walls and matching the pick and pack rate numbers to there lagrange numbers and making it accurately match to mitigate risk
- Coach pickers and packers on rate and bottom performers
- Managing labor moves and learn to manage TPH so to run with less people to save work hours
- Overseeing AAs, assisting them when they turn on there andons and helping in anyway I can no matter the department
- Checking in drivers for Inbound expanding my willingness to learn different departments and get as much knowledge about the operation as a whole.
- Posting weekly excel sheets for pick and pack rates
- Doing our daily Lineup tool to place our people based on shift and what they are trained in so we can make sure all departments are staffed at SOS.
- Trained new team members on procedural compliance and safety protocols to maintain a safe working environment.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Conducted training and change management processes to improve operations.
- Analyzed data trends to identify areas for process improvement, driving overall productivity gains.
Process Assistant
Amazon Air Hub - KCVG
10.2022 - 11.2024
- Run 2 – 3 flights on my finger in outbound at AIR hub
- Collaborate with Safety and Operations teams to implement and maintain workplace safety standards
- Manage Outbound Finger 3
- Manage labor board
- Call for help if more AAs are needed
- Call for help if more ULD cans are needed to complete the flight
- Watch over AAs packing ULD cans
- Watch Links to see if outbound finger 3 chutes were clear or full and take action to get them clear if they are full
- Manage labor and labor share to other fingers and departments
- Process 40-50k on my finger (1 out of 6 fingers)
- Transport cans down the caster deck on to the RAMP
- Inspect ULD cans for any missing rivets or holes or tears
- Collaborate with safety team to identify and address potential workplace hazards through Job Hazard Analysis
- Monitor and enforce safety protocols including hazard communication, machine guarding, and lockout/tagout procedures
- Handle confidential security and personnel matters in accordance with company policies and legal requirements
- Create and analyze data reports using Microsoft Excel, including pivot tables and complex formulas
- Train and coach associates on proper safety procedures and ergonomic practices
- Participate in safety committee meetings and contribute to continuous improvement initiatives
- Support AM and safety with incident investigations and implement corrective actions to prevent future occurrences
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
Server
Outback Steakhouse
08.2019 - 10.2020
- Delivered high-quality customer service by greeting guests, taking orders, and ensuring a pleasant dining experience.
- Provided exceptional customer service, ensuring guest satisfaction through attentive dining experiences.
- Trained and mentored new servers on menu knowledge and service protocols.
- Managed multiple tables, prioritizing tasks to maintain workflow efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Implemented upselling techniques, enhancing guest experience while increasing sales revenue.
- Resolved guest complaints professionally, turning negative experiences into positive outcomes.
- Monitored dining area for cleanliness and organization, adhering to health and safety standards.
Office Assistant
Family Chiropractic Center
04.2018 - 08.2019
- Managed scheduling and appointment bookings for patients, enhancing operational efficiency.
- Assisted in patient intake process, ensuring accurate data entry and documentation compliance.
- Coordinated communication between patients and healthcare providers to streamline service delivery.
- Developed and maintained filing systems for patient records, improving accessibility and organization.
- Trained new office staff on administrative procedures and software usage, fostering a collaborative environment.
- Supported billing processes by verifying insurance information and processing payments accurately.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Education
GED -
Adult Learning Center
Louisville, KY01.2014
Skills
- OSHA regulations expertise
- Data analysis and metrics reporting
- Effective team collaboration
- Operations oversight expertise
- Metrics tracking and analysis
- Project workflow enhancement
- Workplace safety coordination
- Proficient in delegating assignments
- Operational management assistance
- Operational performance tracking
RELEVANT AWARDS & RECOGNITION
Consistently recognized as one of the top performers in every role, demonstrating reliability, work ethic, and leadership abilities. Positive adapt feedbacks, Praised by managers and peers for being a natural leader, always striving to deliver the highest standard of work., Known for fostering a positive work environment, earning the trust and respect of colleagues and associates across departments.
RELEVANT COURSES & TRAINING
- Proactively Protecting You
- Safety Awareness
- WOC training
- Safe ULD handling, Go-Cart handling
- Ergonomics training
- PIT training
- Forklift training
- TDR trained
- Hazwaste trained
- Pick/Pack/Stow trained
- Outbound Problem Solve trained
- Yard trained
- Singles trained
- VNA pick/stow trained
Timeline
Process Assistant
Amazon SSD - SKY2
11.2024 - Current
Process Assistant
Amazon Air Hub - KCVG
10.2022 - 11.2024
Server
Outback Steakhouse
08.2019 - 10.2020
Office Assistant
Family Chiropractic Center
04.2018 - 08.2019
GED -
Adult Learning Center