Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenna Brame

Euless,TX

Summary

Innovative customer service leader with extensive experience in conflict resolution and telecommunication and electronic communication support. Known for transforming challenges into opportunities through empathetic communication, strategic thinking and creative problem solving. Proven ability to enhance customer satisfaction and loyalty while driving operational excellence. Adept at leveraging CRM platform to streamline workflows and foster a culture of collaboration, motivation and continuous improvement. A dynamic team builder who leads with vision, empathy and passion for delivering exceptional service.

Overview

7
7
years of professional experience

Work History

CSR

IKS Health
02.2025 - 06.2025
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Senior Specialist

Target
08.2021 - 01.2025
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals..
  • Managed complex projects from inception to completion, ensuring timely delivery and satisfaction.
  • Supported department leadership in implementing new policies, procedures and guest experience improvement.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Shift Supervisor

STARBUCKS COFFEE COMPANY
05.2019 - 08.2021
  • Trained new employees and delegated daily tasks and responsibilities. Conducted routine inspections to check quality and compliance with established specifications.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Back Room Assoicate

Ross Dress for Less
01.2018 - 03.2019
  • Received incoming merchandise and stored in correct stock locations.
  • Assisted with merchandise stocking and replenishment in backroom and on sales floor.
  • Maintained orderly stockroom for ease of retrieval.
  • Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.

Education

BBA - Business Analytics

Bellevue University
Bellevue, NE
05-2027

High School Diploma -

Penn Foster High School
Scarton, PA
03-2023

Skills

  • Expertise in customer communication channels
  • Articulate expression
  • Conflict resolution
  • Experience with CRM applications (salesforce, axiom etc)
  • Active Listening
  • Effective time management
  • Call center experience
  • Employee onboarding and orientation
  • One-on-one mentoring and coaching
  • Public speaking and presentation delivery
  • Active listening and feedback incorporation
  • Subject matter expertise

Timeline

CSR

IKS Health
02.2025 - 06.2025

Senior Specialist

Target
08.2021 - 01.2025

Shift Supervisor

STARBUCKS COFFEE COMPANY
05.2019 - 08.2021

Back Room Assoicate

Ross Dress for Less
01.2018 - 03.2019

BBA - Business Analytics

Bellevue University

High School Diploma -

Penn Foster High School

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