Brenna Brooks
Pinellas Park,FL
Summary
A The Ohio State University graduate with a bachelor of science who is a motivated and committed job seeker with a history of exceeding company. Skilled in working in fast paced environments and adapting to new situations to advance the organization and company needs.
Overview
4
4
years of professional experience
Work History
Case Manager - Block Internship
YWCA Dayton
Dayton, OH
05.2023 - 07.2023
- Performed administrative tasks such as scheduling appointments or completing paperwork associated with client cases.
- Assisted clients in accessing community resources such as housing, medical care, employment opportunities and educational programs.
- Developed relationships with clients to ensure their well-being and safety.
- Established effective working relationships with other social service agencies to coordinate services for the best interest of the client.
- Responded to emergency situations involving clients by assessing risk factors and providing appropriate interventions according to established protocols.
Retail Sales Associate - Summers
Grandpa Joe's Candy Shop
Troy, OH
05.2019 - 08.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Tracked inventory levels throughout the day and restocked items as needed.
- Operated point-of-sale systems accurately to process payments from customers.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Promoted special offers and discounts to encourage additional purchases.
Sudent Manager
Cedarville University
Cedarville, OH
01.2020 - 02.2022
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Foster Care Case Manager - Block Internship
Agape For Youth
Dayton, OH
05.2021 - 06.2021
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Attended staff meetings and trainings designed to improve knowledge base around best practices related to working with at risk youth.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
Legal Secretary
Coate Law
West Milton, OH
05.2019 - 08.2019
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Scheduled depositions, mediations and arbitrations with parties involved in litigation cases.
- Drafted or reviewed legal documents and precedents to support case preparation.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Education
Bachelor of Science - Social Work
The Ohio State University
Columbus, OH12-2023
Bachelor of Science - Social Work
Cedarville University
Cedarville, OHSkills
- MS Office
- Document Control
- Scheduling Expertise
- Crisis Intervention
- Client Advocacy
- Office Administration
- Community Outreach
- Effective Communication
Affiliations
- Job Shadow at Isaiah's Place Foster Care Agency
- Reading Instructor Volunteer at Troy Rec. Center
- Mathematics Assistant at Troy Christian High School
- Camp Chaperone
- VBS Leader
Timeline
Case Manager - Block Internship
YWCA Dayton
05.2023 - 07.2023
Foster Care Case Manager - Block Internship
Agape For Youth
05.2021 - 06.2021
Sudent Manager
Cedarville University
01.2020 - 02.2022
Retail Sales Associate - Summers
Grandpa Joe's Candy Shop
05.2019 - 08.2022
Legal Secretary
Coate Law
05.2019 - 08.2019
Bachelor of Science - Social Work
The Ohio State University
Bachelor of Science - Social Work
Cedarville University
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