Brenna Butler

•Resolved guest complaints and issues promptly and effectively, maintaining high levels of guest satisfaction

•Maintained knowledge of local attractions, events, and dining options to provide recommendations to guests

•Assisted with the implementation of a new property management system (Opera&Choice Advantage), training staff on its functionalities and troubleshooting any issues that arose during the transition period

•Implemented improved procedures for handling cash transactions at the front desk to minimize errors

•Ensured compliance with all safety protocols and emergency procedures at the front desk area

•Monitored security cameras throughout the property to maintain a safe environment for guests and employees

•Preformed daily check-ins and check-outs, and otherwise managed guest reservations

•Acted as a guest service agent, addressing reviews and questions through third parties such as Booking.com and Expedia

•Performed regular audits of guest accounts to identify billing discrepancies or errors, ensuring accuracy in financial transactions

•Prepared detailed reports summarizing daily financial activities for management review (Account Balance Report, Credit Check List, Shift Reconciliation, Hotel Journal Summary, etc.)

•Coordinated with other departments such as maintenance or housekeeping to address any maintenance or cleanliness issues reported by guests during the night shift