Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
References
Timeline
Generic

Brenna Cirignano

Richland,WA

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Member Service Representative

Planet Fitness
Muskogee, OK
12.2023 - Current
  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Promoted available products and services to customers during service, account management and order calls.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Updates to members' accounts.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Consulted with customers regarding needs and addressed concerns.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Property Management

Stevens Center Management
Richland, WA
09.2021 - 01.2023
  • Providing professional-quality facility services for several commercial facilities in North Richland, WA, in connection with the Hanford.
  • Ordered cleaning supplies, chemicals, and amenities. as needed.
  • Oversaw comprehensive facility maintenance, ensuring all buildings met safety and operational standards.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Mixed and diluted caustic chemicals for use in industrial cleaning.
  • Responded to emergency cleaning requests to meet client expectations.
  • Sanitized restrooms, including cleaning toilets, urinals, and sinks, and replenishing supplies.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Serviced, cleaned and restocked restrooms.

Front Desk Receptionist/Patient Coordinator

The Family Wellness Center
Richland, WA
04.2021 - 09.2021
  • Greeting, welcoming, and directing patients appropriately.
  • Taking payments and billing.
  • Performed data entry tasks related to billing and collections procedures.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Interviewed patients to complete case histories and intake forms.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Entered insurance, demographics and health history into patient database.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Coordinated referral orders for patients of provider.
  • Maintained inventory of medical equipment used in the office.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Assisted with administrative tasks such as filing, faxing, scanning documents and mailing letters.

Caregiver

Bonaventure Senior Living
Richland, WA
04.2020 - 09.2020
  • Assisted elderly clients with activities of daily living, such as bathing, dressing, grooming, and incontinence.
  • Answering resident call lights in a timely manner.
  • Provide customer service to the residents and their families.
  • Complete charting on residents daily.
  • Provided emotional support to clients during difficult times.
  • Monitored client health status by recognizing changes in physical or mental condition and reporting them to the appropriate personnel.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Laundered clothing and bedding to prevent infection.
  • Reported concerns to nurse supervisor to promote optimal care.

Caregiver

Visiting Angels
Kennewick, WA
05.2019 - 04.2020
  • Adhered to safety standards while providing care in the home setting.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Trained new caregivers in client needs and caregiving standards.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Cared for patients by washing laundry, cleaning, or assisting with personal care.
  • Transported clients to medical appointments or recreational activities.
  • Assisted clients with bathing, dressing and incontinence care.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

Education

Trade School - Esthetician

Jenks Beauty College
Jenks, OK
03-2023

High School Diploma -

Richland High School
Richland, WA
12.2017

Skills

  • Customer support
  • Complaint handling
  • Account management
  • Billing support
  • Appointment management
  • Insurance verifications
  • HIPAA compliance
  • Appointment scheduling
  • Co-payment collection
  • Patient registration
  • Documentation
  • Alzheimer's care
  • ADL assistance
  • Chemical handling
  • Commercial cleaning
  • Infection control procedures

Certification

  • Home Care Aide Certification
  • Esthetician Program Certification
  • First Aid Certification
  • Nurse Delegation Certification
  • CPR / AED Certification
  • Lash Artist Certification

Awards

 I received honors roll awards throughout my college education in the Esthetician program by maintaining an outstanding GPA above 90% and attendance above 90%

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Member Service Representative

Planet Fitness
12.2023 - Current

Property Management

Stevens Center Management
09.2021 - 01.2023

Front Desk Receptionist/Patient Coordinator

The Family Wellness Center
04.2021 - 09.2021

Caregiver

Bonaventure Senior Living
04.2020 - 09.2020

Caregiver

Visiting Angels
05.2019 - 04.2020

Trade School - Esthetician

Jenks Beauty College

High School Diploma -

Richland High School

Similar Profiles

CREATE PROFILE
Brenna Cirignano