Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist
Brenna Dessellier

Brenna Dessellier

Grand Forks,ND

Summary

Dynamic Business Account Executive with a proven track record at BeMobile Verizon, excelling in client acquisition and relationship management. Skilled in strategic planning and pipeline management, I consistently enhance customer satisfaction and drive revenue growth through tailored solutions and exceptional service. Committed to fostering long-term partnerships and achieving mutual success.


Overview

8
8
years of professional experience

Work History

Business Account Executive

BeMobile Verizon
04.2022 - Current
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Engaged in weekly cold calls via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
  • Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
  • Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
  • Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
  • Increased client satisfaction by providing exceptional account management and addressing their business needs.
  • Delivered outstanding customer service, resulting in strong client retention and increased referrals.
  • Advised clients on product selection based on their specific requirements, earning trust as a knowledgeable resource in their decision-making process.
  • Developed comprehensive sales strategies for expanding the company''s client base and boosting revenue growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Sales Associate

BeMobile Verizon
04.2020 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Bar Tender

My Bar
05.2020 - 02.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bar Maid

Eagles Club
04.2018 - 03.2020
  • Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
  • Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
  • Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
  • Managed cash transactions accurately, balancing the cash register at the end of each shift.
  • Enhanced customer experience by providing friendly and attentive service during busy shifts.
  • Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
  • Verified identification before serving customers to comply with state law.
  • Supported fellow bar staff in completing closing duties each night quickly without sacrificing cleanliness or safety standards.
  • Ensured accurate billing through meticulous order-taking processes.
  • Maximized efficiency during high-traffic periods by multitasking effectively without sacrificing quality or service standards.

Direct Support Professional

Open Door Center
07.2017 - 03.2020
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Education

Central High School
Grand Forks, ND

Skills

  • Sales presentations
  • Strategic planning
  • Brand awareness
  • Client acquisition
  • B2B sales
  • Pipeline management
  • Verbal and written communication
  • Product and service sales
  • Relationship management
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail

Accomplishments

  • Awarded “BAE of the quarter” multiple times.
  • Completed the Leadership Development Program.

Timeline

Business Account Executive

BeMobile Verizon
04.2022 - Current

Bar Tender

My Bar
05.2020 - 02.2022

Sales Associate

BeMobile Verizon
04.2020 - 04.2022

Bar Maid

Eagles Club
04.2018 - 03.2020

Direct Support Professional

Open Door Center
07.2017 - 03.2020

Central High School

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