Brenna Eddelman
Indianapolis,IN
Summary
Energetically driven and customer-focused, I leveraged my problem-solving abilities and customer service skills at Action Enterprises to enhance customer satisfaction and streamline operations. Known for reliability and fostering teamwork, I significantly contributed to creating memorable experiences, demonstrating innovative service solutions, and maintaining operational excellence. I am a hardworking and passionate job seeker with strong organizational and creative skills, who is ready to help your team achieve company goals.
Overview
9
9
years of professional experience
Work History
Bowling Attendant/Bartender
Action Enterprises/Action & Atomic Duckpin Bowling
04.2022 - 09.2024
- Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
- Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
- Ensured smooth transitions between groups by efficiently resetting lanes and managing waitlists.
- Fostered positive relationships with regular customers through attentive service delivery that catered specifically to their needs on each visit.
- Adapted quickly during unexpected situations such as power outages or equipment malfunctions to keep business running smoothly without compromising customer satisfaction.
- Supported marketing efforts by assisting in the promotion of special offers, events, and discounts available at the facility.
- Hosted various events such as birthday parties, corporate gatherings, and league tournaments, fostering a fun atmosphere for all attendees.
- Coordinated lane assignments strategically to accommodate group sizes and individual preferences while maximizing usage rates throughout peak hours.
Sales Associate/Florist
McNamara Florist
10.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Showcased creativity and skill in developing innovative designs that garnered positive reviews from customers and colleagues alike.
- Advised customers on care and maintenance of plants and flowers, increasing customer engagement.
Server/Bartender
Fire By The Monon
03.2017 - 10.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server/Bartender
Rush on Main Street
05.2016 - 03.2017
- Opened and cultivated a new, independently owned business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Mimi Blue Meatballs
12.2015 - 05.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess/Server
St. Joseph's Brewery
07.2015 - 12.2015
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
No Degree - Art/Printmaking
IUPUI/Herron School of Art And Design
Indianapolis, INHigh School Diploma -
Columbus North High School
Columbus, INSkills
Patience and Empathy
Reliability and punctuality
Safety awareness
Flexible scheduling
Customer Engagement
POS System Operation
Teamwork and Collaboration
Customer Service
Problem-solving abilities
Organizational Skills
Timeline
Bowling Attendant/Bartender
Action Enterprises/Action & Atomic Duckpin Bowling
04.2022 - 09.2024
Sales Associate/Florist
McNamara Florist
10.2018 - 03.2020
Server/Bartender
Fire By The Monon
03.2017 - 10.2018
Server/Bartender
Rush on Main Street
05.2016 - 03.2017
Server
Mimi Blue Meatballs
12.2015 - 05.2016
Hostess/Server
St. Joseph's Brewery
07.2015 - 12.2015
No Degree - Art/Printmaking
IUPUI/Herron School of Art And Design
High School Diploma -
Columbus North High School
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