Brenna English
Bloxom,VA
Summary
Experienced customer service representative with a decade of proven expertise in delivering exceptional service. Known for adaptability and efficiently handling multiple tasks simultaneously. Consistently strives to exceed customer expectations. Adept at building strong rapport and resolving complex issues. Committed to providing personalized solutions that enhance customer satisfaction.
Overview
13
13
years of professional experience
Work History
Special Education Instructional Assistant
Accomack County Public Schools
02.2023 - Current
- Supervised field trips to local parks, fire stations and zoos
- Developed and implemented strategies to meet the needs of students with a variety of handicap conditions
- Establishes positive relationships with students and acts as a role model for appropriate social skills and behavior in all situations
- Participates as a team member with other professionals in establishing and implementing instructional activities
- Assist classroom teacher in performing specific duties as assigned or undertaking specialized tasks to achieve and enhance instructional and behavioral objectives
- Provided one-on-one assistance in academic subjects such as reading, writing, math, and social studies to help students achieve their full potential.
Retail Merchandiser
Hallmark
11.2022 - 02.2023
- Plan and execute commercial displays to entice and appeal to customers
- Assemble displays and work with store management to merchandise seasonal goods
- Perform sales floor work, including greeting or assisting customers, stocking shelves, taking inventory, and ordering Hallmark products
- Handles stocking, straightening, replenishing, and tracking inventory of Hallmark products, both inside and outside of Hallmark department
- Organized and maintained displays to achieve clean and appealing product layouts.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Building Substitute
Accomack County Public Schools
10.2021 - 02.2022
- Provide oversight to day-to-day activities in the classroom while ensuring safe and positive environment for all students and staff
- Establish clear objectives for all lessons and effectively communicated these objectives to students
- Entrusted to maintain confidentially of student and school personnel information
- Appointed to report all student injuries, accidents, illnesses, and discipline problems to appropriate authority
- Apply a variety of teaching methods and instructional materials to meet students' varying needs, emotionally, socially, and academically
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
Cashier/Receptionist
Hertrich Family of Automobile Dealerships
07.2018 - 03.2020
- Created and updated processes for new client accounts, ordering office supplies, and all front office procedures improving efficiency
- Supervised all aspects of front reception to assist external customers and internal colleagues
- Established and implemented communication lines between potential new clients and sales management team
- Operated multi-line phone system, emailed, and interacted with members and staffs in a daily shift to increase customer satisfaction
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Customer Service Representative
Check Collision
08.2017 - 05.2018
- Greet and acknowledge all customers in a friendly and professional manner and provide quick, responsive customer service while being attentive to detail
- Responded to inbound telephone inquiries as well as multitasking with assisting customers
- Communicated with insurance companies about customers claims regarding their vehicles
- Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Scan and Packer
SLD of the Adidas Group
09.2015 - 07.2017
- Worked at a rapid pace to meet tight deadlines
- Packed containers and re-packed damaged containers
- Unloaded, picked, staged, and loaded products for shipping
- Maintained inventory, tracked orders shipping out, as well as used pallet jack to transport inventory around warehouse
- Maintained a clean and organized work environment, promoting safety and productivity.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Customer Service Representative
Starwood Hotels and Resorts
02.2014 - 06.2015
- Handled 50+ customer interactions per day, giving detailed personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
- Use of outstanding communication skills to handle complex customer service situations and difficult clients professionally
Kitchen Staff/Cashier
Wendy's
09.2013 - 05.2014
- Mastered point-of-service (POS) computer system for automated order taking
- Followed procedures for safe food preparation, assembly, and presentation
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Took initiative to find extra tasks when scheduled duties were completed
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Customer Service Representative/Front End Supervisor
Kroger
03.2012 - 06.2013
- Supervised a team of 15 by ensuring the accuracy of breaks
- Ensured customer satisfaction by phone and face to face interactions
- Processed transitions quickly and efficiently
- Conducted currency and card transactions on the register
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix12.2025
High School Diploma -
Arcadia High School
Oak Hall, VA01.2009
Skills
- Critical thinking and problem solving
- Computer proficiency
- People skills
- Oral and written communication skills
- Teamwork and collaboration
- Self-management skills
- Organizational skills
- Emotional Intelligence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Special Education Instructional Assistant
Accomack County Public Schools
02.2023 - Current
Retail Merchandiser
Hallmark
11.2022 - 02.2023
Building Substitute
Accomack County Public Schools
10.2021 - 02.2022
Cashier/Receptionist
Hertrich Family of Automobile Dealerships
07.2018 - 03.2020
Customer Service Representative
Check Collision
08.2017 - 05.2018
Scan and Packer
SLD of the Adidas Group
09.2015 - 07.2017
Customer Service Representative
Starwood Hotels and Resorts
02.2014 - 06.2015
Kitchen Staff/Cashier
Wendy's
09.2013 - 05.2014
Customer Service Representative/Front End Supervisor
Kroger
03.2012 - 06.2013
Bachelor of Science - Psychology
Grand Canyon University
High School Diploma -
Arcadia High School
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