Brenna Frazier
Normal,United States
Summary
Adaptable professional with 6+ years of customer service experience and a proven knowledge of customer satisfaction, guest retention, and money handling. Aiming to leverage my skills to successfully fill any role at your company.
Overview
16
16
years of professional experience
Work History
3rd Person
Jewel Osco
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Behavioral Health Technician
Avenues Recovery
05.2023 - 03.2024
- Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being
- Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
- Monitored and documented client behaviors, progress, and responses to interventions on a daily basis
- Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings
- Provided transportation assistance for clients attending medical appointments or community-based activities as required by their treatment plan
- Responded promptly to emergency situations following established protocols while ensuring the safety of all individuals involved
- Supported the implementation of behavior modification plans developed by licensed professionals through consistent monitoring of target behaviors
- Utilized crisis prevention strategies effectively during challenging situations involving aggressive or self-harming behaviors
- Assisted in the development and implementation of individualized behavior support plans to address specific needs and goals
- Maintained a clean and organized environment conducive to therapeutic interventions and client engagement
- Provided emotional support and encouragement to clients during their recovery process
- Supported individuals in developing independent living skills through coaching, modeling, and reinforcement techniques
Cashier
Total Wine & More
12.2022 - 05.2023
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Suggested alternative products when requested items were out of stock
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
Cashier
Blue Harbor
02.2022 - 12.2022
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Trained new employees on operating cash registers effectively
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
Cashier
Gobears
06.2020 - 12.2021
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Trained new employees on operating cash registers effectively
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
Independent Contractor
Gold Club Cabaret
03.2013 - 05.2020
- Developed and maintained positive working relationships with others.
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.
- Informed customers about special promotions and provided detailed information for various products.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Provided elevated customer experience to generate a loyal clientele.
Independent Contractor
Penthouse Gentleman's Club
05.2011 - 03.2013
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.
- Informed customers about special promotions and provided detailed information for various products.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Provided elevated customer experience to generate a loyal clientèle.
Head Bartender
Good Times Tavern
01.2010 - 11.2010
- Trained several new bartenders on all aspects of the job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
- Developed new cocktails for the menu.
- Collected and authorized payments of guests.
- Maintained an accurate cash drawer of $200 or more per shift.
- Followed alcohol awareness procedures for prevention of intoxicated guests.
- Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
- Maintained inventory and ordered new supplies when needed.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Established and maintained a positive work environment.
Server
Buffalo Wild Wings
08.2009 - 01.2010
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Professionally and efficiently resolved issues and enhanced customer satisfaction ratings.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Delivered quality service by providing a warm and welcoming environment.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
Education
None - General Studies
Nicholls State University Thibodaux
Thibodaux, LA01.2013
None - General Studies
Nicholls State University Thibodaux
Thibodaux, LA05.2007
None - General Studies
Louisiana State University Baton Rouge
Baton Rouge, LA05.2004
Skills
- Bartending
- Food Service
- Cash Handling
- Cashiering
- POS
- Military Experience
- Serving Experience
- Upselling
Military Service
- Branch: Marine Corps
- Service Country: United States
- Rank: Private First Class
- September 2008 to August 2009
Timeline
3rd Person
Jewel Osco
11.2024 - Current
Behavioral Health Technician
Avenues Recovery
05.2023 - 03.2024
Cashier
Total Wine & More
12.2022 - 05.2023
Cashier
Blue Harbor
02.2022 - 12.2022
Cashier
Gobears
06.2020 - 12.2021
Independent Contractor
Gold Club Cabaret
03.2013 - 05.2020
Independent Contractor
Penthouse Gentleman's Club
05.2011 - 03.2013
Head Bartender
Good Times Tavern
01.2010 - 11.2010
Server
Buffalo Wild Wings
08.2009 - 01.2010
None - General Studies
Nicholls State University Thibodaux
None - General Studies
Louisiana State University Baton Rouge
None - General Studies
Nicholls State University Thibodaux