Brenna Hettick
Friendly and Attentive Customer Service Specialist.
Mannford,OK
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Bakery Worker
Felini’s Cookies and Deli
Tulsa, OK
08.2023 - Current
- Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
- Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
- Organized ingredients needed for each recipe prior to baking.
- Customer service and cleaning in a restaurant environment.
Cashier/Customer Service
1st American Tobacco
Tulsa, OK
06.2022 - 08.2023
- Cashiering and customer service, answering phones and also inventory
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Dispatcher/Customer Service
Air Solutions
Sand Springs, OK
06.2020 - 05.2022
- Dispatcher
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Dispatcher/Customer Service
MULLIN PLUMBING
Broken Arrow, OK
12.2012 - 09.2017
- Phones, customer service, dispatching
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Utilized various software systems to facilitate movement, planning and scheduling.
Deli Clerk
Reasor's
Broken Arrow, OK
08.2009 - 03.2013
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Operated cash register accurately and efficiently for customer transactions.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
Education
High school diploma -
RSU
Claremore, OK01.1999
Skills
- English
- Live Chat
- Computer literacy
- Computer skills
- Communication skills
- Cash Handling
- Office Administration
- Typing
- Microsoft Outlook
- Microsoft Office
- Phone Etiquette
- Retail sales
- Customer Service
- Organizational skills
- Computer Operation
- Customer support
- Food safety knowledge
Timeline
Bakery Worker
Felini’s Cookies and Deli
08.2023 - Current
Cashier/Customer Service
1st American Tobacco
06.2022 - 08.2023
Dispatcher/Customer Service
Air Solutions
06.2020 - 05.2022
Dispatcher/Customer Service
MULLIN PLUMBING
12.2012 - 09.2017
Deli Clerk
Reasor's
08.2009 - 03.2013
High school diploma -
RSU