Summary

Overview

Work History

Education

Skills

Timeline

Brenna Huffman

Uniontown,OH

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of the team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1

1

year of professional experience

Work History

Customer Service Associate

Oh-yo Frozen Yogurt

Wooster, OH

03.2023 - 08.2024

Greeted customers and identified their needs.
Provided information about products and services available to customers.
Processed customer orders accurately and efficiently.
Resolved customer inquiries in a timely manner.
Demonstrated active listening skills when responding to customer questions and complaints.
Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Tracked inventory levels of popular items to ensure availability for customers' orders.
Followed up with customers after purchase to ensure satisfaction.
Answered phone calls from customers promptly and courteously.
Offered suggestions to improve processes related to customer service activities.
Kept work area neat, clean, and well-stocked at all times.
Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

Education

High School Diploma -

Wooster High School

Wooster

06-2023

Tourism, Hospitality, And Event Management

Bowling Green State University

Bowling Green, OH

Skills

Customer Support
Customer Service
Team Collaboration
POS System Operation
Customer Complaint Resolution

Guest Services
Product Knowledge
Quality Assurance
Stock replenishment

Timeline

Customer Service Associate

Oh-yo Frozen Yogurt

03.2023 - 08.2024

High School Diploma -

Wooster High School

Tourism, Hospitality, And Event Management

Bowling Green State University