Brenna Hufford
Charlotte,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager of Operations, Science and Nature
Discovery Place
08.2023 - Current
- Manage 28 employees daily by processing schedules, timecards, performance reviews, and performance management for two museums
- Conducting interviews to hire new talent to join the operations team
- Oversee daily floor operations by coordinating with other departments to ensure staff are safely and correctly presenting science programs to the public
- Supplying the operation team members to other departments for special events, shift coverage, outreach events, and special programs
- Manages the implementation of programs or guest experiences by ensuring the correct team members are properly trained
- Oversees cash handling operations, including opening and closing procedures for daily sales
- Ensures proper training for team members, by creating new training procedures for team upon hiring
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Store Manager
Aldi
04.2022 - 07.2023
- Managed purchasing, sales, marketing, and customer account operations efficiently
- Handled customers and clients to assist lower-level employees and maintain excellent customer service
- Observed and evaluated each employee's individual strengths, oversaw and managed 7 employees
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Interviewed, hired, and trained staff associates to be equipped to comply with company policies and procedures
- Traveled to assist other stores in the division with mass resets, as well as traveled to other stores temporarily for extended periods of time to cover management holes
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Helped train employees in Curbside shopping when the feature rolled out in my home store
- Worked overnight in order to implement new technology in store, as well as used overnight shifts to reset store according to new planograms
History Department Support Associate
University of North Carolina Wilmington
08.2021 - 05.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
Lead Store Associate
Aldi
02.2021 - 04.2022
- Provided support to fellow associates in various departments as needed, promoting cross-functional collaboration within the store team.
- Resolved conflicts among staff members diplomatically, fostering a harmonious workplace atmosphere conducive to productivity.
- Developed strong relationships with customers, resulting in repeat business and loyalty to the store.
Associate
Aldi
02.2020 - 02.2021
- Worked in beta testing for Curbside shopping at one of the first stores to receive this feature
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Crew Member
Smithfield's Chicken N' BBQ
08.2017 - 01.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Cashier
Eurest Compass Group
06.2019 - 08.2019
- Performed cash, card, and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
Scott Center for Autism Treatment Office Assistant
Florida Institute of Technology
01.2019 - 05.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Education
Bachelor of Arts - History
University of North Carolina Wilmington
Wilmington, NC05.2023
Skills
- Employee Management
- Creating training procedures and standard operating procedures
- Project Management
- Proficient in Microsoft applications
- Employee scheduling
- Order Management
- Staff Supervision
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
Accomplishments
- Saved the company approximately $[Amount] million by [Action taken].
- Reduced [Adverse effect] by [Number]% through [Action taken].
Certification
First Aid and CPR
Volunteer Experience
La Fundación Hermano Miguel, Quito, Ecuador, 07/17, Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns., Facilitated community outreach to expand participation and support., Supported clients through development of new life skills, obtaining resources and transitioning back to society.
Languages
Spanish
Limited Working
Timeline
Manager of Operations, Science and Nature
Discovery Place
08.2023 - Current
Assistant Store Manager
Aldi
04.2022 - 07.2023
History Department Support Associate
University of North Carolina Wilmington
08.2021 - 05.2023
Lead Store Associate
Aldi
02.2021 - 04.2022
Associate
Aldi
02.2020 - 02.2021
Cashier
Eurest Compass Group
06.2019 - 08.2019
Scott Center for Autism Treatment Office Assistant
Florida Institute of Technology
01.2019 - 05.2019
Crew Member
Smithfield's Chicken N' BBQ
08.2017 - 01.2020
Bachelor of Arts - History
University of North Carolina Wilmington
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