Summary
Overview
Work History
Education
Skills
Timeline
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Brenna Hynes

Merrick

Summary

Energetic and friendly professional with 3+ years of experience in customer service, scheduling, and administrative support. Highly organized and adaptable with strong communication skills and a passion for providing positive client experiences. Proven ability to handle busy work environments, manage calls, and maintain accurate records while delivering excellent customer service.

Overview

4
4
years of professional experience

Work History

Dog Walker/Pet Sitter

Self-employeed
01.2025 - Current
  • Provide reliable pet care services, including daily dog walking, feeding, administering medication, and general pet well-being.
  • Manage overnight house sitting assignments, ensuring pets are safe, comfortable, and attended to while owners are away.
  • Build strong relationships with clients, leading to repeat business and referrals.
  • Demonstrate responsibility and trustworthiness by handling clients' homes and pets with the utmost care.
  • Maintain detailed records of pet behavior, preferences and health updates.
  • Use effective communication skills to update pet owners regularly via phone or email.

Animal Welfare Specialist

Coral World Ocean Park
04.2022 - 12.2024
  • Managed guest interactions, serving as the point of contact for up to 10 visitors per session, ensuring positive experiences.
  • Scheduled and coordinated staff and guest activities, maintaining efficient daily operations.
  • Handled customer inquiries, providing clear information and resolving concerns with professionalism.
  • Trained and supervised new employees, ensuring adherence to organizational standards.
  • Maintained organized and detailed records of animal health and behavior, visitor information, staff schedules, and facility updates.

Animal Welfare Specialist Assistant

Coral World Ocean Park
02.2022 - 04.2022
  • Delivered clear and engaging presentations to guests, developing strong public speaking and customer service skills.
  • Managed daily schedules for guest experiences, ensuring smooth and organized operations.
  • answered guest questions, addressed concerns, and ensured satisfaction during their visits.
  • Maintained organized files, records, and schedules to support efficient facility operations.

Veterinary Assistant/Boarding Attendant

Newport Animal Hospital
11.2020 - 08.2021
  • Managed reception area tasks including greeting clients, scheduling appointments, and handling phone inquiries.
  • Screened and directed calls efficiently, relaying messages with accuracy.
  • Processed new patients and updated client records with key information.
  • Kept detailed records of animal treatments and medications.
  • Assisted with filing, faxing, and maintaining a neat, organized front office area.
  • Prepared and administered diets and feedings according to instructions.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Education

Bachelor of Science - Animal Science

University of Rhode Island
Kingston, RI
05-2021

Skills

  • Excellent verbal and written communication skills
  • Proven experience scheduling appointments and managing calls
  • Strong organizational abilities with attention to detail
  • Proficient in Microsoft Office (Word, Excel, Powerpoint)
  • Effective at handling customer inquiries and resolving concerns
  • Adaptable and quick learner with experience in fast-paced environments

Timeline

Dog Walker/Pet Sitter

Self-employeed
01.2025 - Current

Animal Welfare Specialist

Coral World Ocean Park
04.2022 - 12.2024

Animal Welfare Specialist Assistant

Coral World Ocean Park
02.2022 - 04.2022

Veterinary Assistant/Boarding Attendant

Newport Animal Hospital
11.2020 - 08.2021

Bachelor of Science - Animal Science

University of Rhode Island

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Brenna Hynes