Brenna Jones
Laurel Hill
Summary
Resourceful Front of House Employee known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and time management. Excel at using communication, adaptability, and teamwork to enhance guest experience and streamline operations. Committed to maintaining welcoming and organized front-of-house environments.
Overview
7
7
years of professional experience
Work History
Front of House Employee
Urban Cookhouse
Tuscaloosa
03.2023 - Current
- Managed seating arrangements and welcomed guests in a fast-paced environment.
- Trained new employees on front of house procedures and customer service protocols.
- Supported team by cleaning, organizing front area, and replenishing condiments and napkins during peak times.
- Assisted customers with menu selections and addressed inquiries regarding ingredients.
Hostess and Server
Zandra's Taqueria
Manassas
01.2020 - 06.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Assisted servers by coordinating food service during peak hours.
- Handled customer inquiries, addressing concerns with professionalism and care.
Host
Carrabba's Restaurant
Dulles
12.2018 - 02.2019
- Greeted guests warmly upon arrival and ensured a positive first impression.
- Managed reservations and seating arrangements efficiently during busy shifts.
Education
Bachelor of Arts - Criminology and Criminal Justice
University of Alabama
Tuscaloosa, AL05-2026
Skills
- Criminal justice analysis
- Conflict resolution
- Public speaking
- Data interpretation
- Customer service
- Employee training
Accomplishments
- Deans list for the past 3 years
Timeline
Front of House Employee
Urban Cookhouse
03.2023 - Current
Hostess and Server
Zandra's Taqueria
01.2020 - 06.2022
Host
Carrabba's Restaurant
12.2018 - 02.2019
Bachelor of Arts - Criminology and Criminal Justice
University of Alabama
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