Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Brenna Martinez

Fontana,CA

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

17
17
years of professional experience

Work History

Operations Manager

Bowlero
Upland, CA
04.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reviewed shift reports to understand current numbers and trends.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maintained cleanliness and organization of the workspace, working closely with employees to systemize tasks.

Food and Beverage Manager

DoubleTree By Hilton
Ontario, CA
06.2005 - 05.2021
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Responded to customer complaints, addressing concerns and distress with amicable interactions.
  • Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.

Education

High School Diploma -

Alta Loma High School
Alta Loma, CA
06.2002

Skills

  • Policy Development and Enforcement
  • Cost Management
  • Planning and Implementation
  • Staff Training
  • Microsoft Windows
  • Microsoft Outlook
  • Microsoft Office
  • Customer Service
  • Team Leadership
  • Financial Forecasting

Timeline

Operations Manager

Bowlero
04.2021 - Current

Food and Beverage Manager

DoubleTree By Hilton
06.2005 - 05.2021

High School Diploma -

Alta Loma High School

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Brenna Martinez