Brenna Mayer
Summary
Versatile professional experienced in recreation, customer service, and team leadership. Adept at managing safety protocols, organizing engaging activities, and fostering collaboration to deliver exceptional guest experiences across varied environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Custodial Department
Disney's Hilton Head Island Resort
Hilton Head Island
05.2026 - Current
- Custodial responsibilities include emptying trashcans, cleaning restrooms, using chemicals, cleaning tables, prolonged standing, and heavy lifting.
- House Attendant responsibilities include managing heavy linen and transport, area maintenance, stocking supplies, heavy lifting, and waste management.
- Supported colleagues to maintain a collaborative work environment.
- Work both indoors and outdoors, interacting with Guests daily, answering questions. Responding to guest and housekeeper calls.
Recreation Relief Lead
Disney Hilton Head Island Resort
Hilton Head Island
09.2024 - 05.2026
- Create and manage diverse recreation programs, optimize guest satisfaction, and maintain safety standards.
- Led arts and crafts, storytelling, and outdoor activities, ensuring safety and maximizing guest enjoyment.
- Streamline equipment rentals and excursion bookings for operational efficiency. Foster a welcoming environment for guests of all ages.
- Utilize lifesaving skills to maintain a secure pool environment.
- Maintain clean pool areas, enforce safety protocols, and respond swiftly to emergencies.
- Partnered with resort departments to create cohesive and memorable guest experiences.
- Adapt quickly to changing needs, balancing lifeguarding duties with broader recreational responsibilities.
Team Member
The Art Café
Hilton Head Island
03.2024 - 06.2024
- Assisted customers with pottery selection, glazing and design choices, enriching their creative experience.
- Managed daily operations, overseeing cash handling and inventory management to maintain smooth studio functioning and accurate customer transactions.
- Partnered with General Manager on business strategies, contributing ideas for marketing, social media presence, and event partnerships.
Production/Warehouse Worker
The Salty Dog Café
Hilton Head Island
03.2022 - 03.2024
- Managed warehouse operations, including merchandise preparation, screen printing assistance, and order fulfillment for 10,000+ units weekly during peak season.
- Embraced diverse responsibilities, from warehouse logistics to retail operations and pet care.
- Demonstrated adaptability and eagerness to learn across multiple facets of the business.
- Manage retail store operations and customer transactions.
- Meticulously organized retail displays and managed store operations.
- Conduct daily care for five Macaws and shop for supplies.
Hostess
Tsunami The Vista
Columbia
09.2021 - 03.2022
- Greeted guests, managed waitlist, ensured smooth seating process.
- Ensured an organized waitlist system to enhance the guest seating experience.
- Managed phone inquiries, processed to-go orders to enhance customer convenience.
- Communicated effectively with kitchen for timely order updates.
- Executed opening/closing duties, accurately managed cash flow.
Retail Shift Lead
The Salty Dog Café
Hilton Head Island
05.2018 - 11.2021
- Led shift operations, oversaw opening/closing procedures, and managed nightly deposits, fostering a legendary customer experience at The Salty Dog Café.
- Cultivated strong team dynamic, essential for handling high-volume summer business while effectively delegating daily store procedures.
- Optimized team performance during peak seasons, handling large visitor volumes while adapting to changing pandemic guidelines and restrictions.
- Delegated tasks effectively, improving store efficiency and customer satisfaction.
Resident Mentor
University of South Carolina
Columbia
07.2019 - 04.2021
- Facilitated community engagement and inclusivity among 200+ students, enhancing campus life.
- Offered personalized support, fostering student resilience and personal growth.
- Conducted one-on-one meetings, addressing individual needs and promoting student success.
- Built strong personal connections and create a sense of belonging among residents.
- Efficiently managed incident reports, one-to-one meetings, and work orders to ensure a safe living environment.
- Maintained accurate records of community events and student interactions to support university objectives.
Key Holder
Palmetto Moon
Bluffton
05.2016 - 05.2018
- Managed store operations as Key Holder, enhancing team productivity and customer satisfaction through leadership.
- Achieved Key Holder promotion at a young age, demonstrating leadership and dependability in achieving store goals.
- Facilitated team collaboration to meet sales objectives through clear communication.
Education
Bachelor of Arts - Political Science
University of South Carolina
Columbia, SC12-2020
Skills
- Organization
- Time Management
- Leadership
- Guest interaction
- Task Management
- Event Planning
- Inventory management
Certification
- Certified Paralegal (University of South Carolina)
- Aquatic Facilities Operator Certified
Timeline
Custodial Department
Disney's Hilton Head Island Resort
05.2026 - Current
Recreation Relief Lead
Disney Hilton Head Island Resort
09.2024 - 05.2026
Team Member
The Art Café
03.2024 - 06.2024
Production/Warehouse Worker
The Salty Dog Café
03.2022 - 03.2024
Hostess
Tsunami The Vista
09.2021 - 03.2022
Resident Mentor
University of South Carolina
07.2019 - 04.2021
Retail Shift Lead
The Salty Dog Café
05.2018 - 11.2021
Key Holder
Palmetto Moon
05.2016 - 05.2018
Bachelor of Arts - Political Science
University of South Carolina