Brenna McNulty
Portland,OR
Summary
Accomplished Project Manager with strong track record at Downtown Emergency Service Center. Excelled in managing supportive housing projects, enhancing resident wellbeing through strong de-escalation techniques and compassionate communication.
Overview
7
7
years of professional experience
Work History
Project Manager
Downtown Emergency Service Center
12.2021 - 04.2023
- Oversaw supportive housing building of 177 previously homeless individuals who struggled with severe mental health complications, substance use disorders, and physical disabilities.
- Maintained compliance guidelines by supporting clients in their transition from homelessness to being housed.
- Trained staff on de-escalation techniques.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members by holding weekly clinical meetings.
- Taught and certified American Red Cross CPR to new staff.
Residential Counselor Supervisor
Downtown Emergency Service Center
01.2020 - 12.2021
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Held supervisions with Residential Counselors, providing support through training and coaching.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
Manager
House of Bagels
01.2016 - 09.2017
- Ensured excellent customer service: led by example and provided regular supervisions with my staff.
- Managed daily cash handling, booking and bank runs.
- Maintained professional, clean, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly.
Education
Bachelor of Arts - English
Western Washington University
Bellingham, WA06-2014
Skills
- Project management
- Empathetic & emotionally adept
- Supervision & coaching
- CPR certified
- Strong de-escalation techniques
Timeline
Project Manager
Downtown Emergency Service Center
12.2021 - 04.2023
Residential Counselor Supervisor
Downtown Emergency Service Center
01.2020 - 12.2021
Manager
House of Bagels
01.2016 - 09.2017
Bachelor of Arts - English
Western Washington University
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