Brenna Melton
San Antonio
Summary
Personable and organized, committed to providing high-quality patient care and administrative support. Possesses strong knowledge of healthcare regulations and patient management systems, including scheduling and record-keeping. Aiming to enhance patient satisfaction and streamline healthcare operations through effective coordination and communication.
Overview
5
5
years of professional experience
Work History
Healthcare Coordinator
Pacific Dental Services
06.2024 - Current
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Worked with the EPIC software system to take down patient information, schedule appoints, look into outstanding patient balances and insurance payments.
- Maintained professional demeanor while treating patients with respect and dignity.
- Assisted patients in navigating the healthcare system by providing education on insurance coverage, financial resources, and available support services.
- Established strong working relationships with community partners to enhance referral processes for additional support services as needed.
- Streamlined appointment scheduling for increased patient access to care.
- Managed complex caseloads, prioritizing time-sensitive tasks and maintaining a high standard of care for all patients.
- Scheduled referral appointments to other providers for patients needing specialized treatment.
- Communicated with patients, ensuring that medical information was kept private.
Waitress
Texas Roadhouse
08.2023 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waitress
Applebee's Bar and Grill
05.2023 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
Customer Sales Associate
Walgreens
12.2022 - 05.2023
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Resolved customer complaints professionally, ultimately retaining their loyalty to the store.
- Assisted in inventory management, ensuring accurate stocking levels and timely replenishment of merchandise.
- Promoted warranty sales, loyalty rewards and more.
- Applied company standards to merchandise placements and presentations.
- Improved overall store appearance by creating visually appealing merchandise displays that attracted customer attention.
- Facilitated timely returns and exchanges while adhering to company policies, ensuring customer satisfaction remained high.
Customer Sales Lead
Carter's/Oshkosh-Bigosh
11.2021 - 08.2022
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Resolved customer issues effectively, resulting in higher customer retention rates and positive feedback.
- Increased sales revenue by consistently meeting and exceeding individual and team targets.
- Continually updated personal knowledge of industry developments in order to provide accurate information when advising customers about product options.
- Conducted product demonstrations to showcase features and benefits, ultimately closing successful sales transactions.
- Trained new team members on company processes, product knowledge, and sales techniques for their success.
- Emphasized product specifications to meet customer needs.
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Sales Associate
Carter's/Oshkosh-Bigosh
09.2020 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Michaels
07.2020 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Crew
Coldstone Creamery
01.2020 - 07.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Bachelors - Psychology
Southern Illinois University Edwardsville
Edwardsville05.2024
Psychology
Southern Illinois University Carbondale
Carbondale05.2023
High school or equivalent -
Granite City Senior High School
01.2021
Associate of Arts -
Southwestern Illinois College
Granite City01.2021
Skills
- Patient care coordination
- Healthcare management
- Innovation skills
- HIPAA compliance
- Patient confidentiality
- Verbal communication
- Insurance verification
- Appointment scheduling
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Timeline
Healthcare Coordinator
Pacific Dental Services
06.2024 - Current
Waitress
Texas Roadhouse
08.2023 - 03.2024
Waitress
Applebee's Bar and Grill
05.2023 - 08.2023
Customer Sales Associate
Walgreens
12.2022 - 05.2023
Customer Sales Lead
Carter's/Oshkosh-Bigosh
11.2021 - 08.2022
Sales Associate
Carter's/Oshkosh-Bigosh
09.2020 - 08.2022
Sales Associate
Michaels
07.2020 - 09.2020
Crew
Coldstone Creamery
01.2020 - 07.2020
Bachelors - Psychology
Southern Illinois University Edwardsville
Psychology
Southern Illinois University Carbondale
High school or equivalent -
Granite City Senior High School
Associate of Arts -
Southwestern Illinois College
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