Brenna Mills

- Promoted internally from Entry-Level Scooper to Lead, Head Lead, and Acting Manager based on performance and reliability.

- Oversaw daily store operations, including opening and closing procedures

- Trained and onboarded new employees on company standards and procedures

- Managed cash registers, drawer counts, and end-of-day deposits

- Ensured accurate transactions and adherence to cash-handling policies

- Assisted with inventory counts, restocking, and product rotation

- Acted as manager-on-duty in the absence of upper management

- Delivered consistent customer service while managing multiple tasks simultaneously

- Demonstrated attention to detail, cleanliness, and safety standards

- Communicated effectively with customers and coworkers to ensure positive experiences