Brenna Nicole Wells
Crofton,MD
Summary
- Licensed Esthetician: Passionate and skilled esthetician with extensive experience in medical spa operations and patient care. Adept at performing advanced skin care treatments, providing exceptional patient services, and managing administrative responsibilities with precision. Proficient in leveraging the latest technologies and products to deliver personalized solutions for patient's aesthetic needs. Strong background in sales, customer service, and team collaboration.
- Sales & Customer Service: Results-oriented sales professional who excels at uncovering and identifying customer needs, finding solutions, and ensuring a consistent 5-star customer experience. Top performer with a track record of meeting and exceeding goals and sales targets.
- Leadership & Business Acumen: Productive relationship builder and team leader, with proven ability to apply beauty industry knowledge and current trends to drive profitability ultimately.
client satisfaction and retention.
Overview
9
9
years of professional experience
Work History
Licensed Esthetician and Service Representative
Chesapeake Laser and Skin Care Center
04.2021 - Current
- Set up patient rooms to support Certified Registered Nurse Practitioners (CRNPs).
- Greeted patients, managed check-ins and check-outs, and ensured smooth flow of daily operations.
- Scheduled appointments using DaySmart Spa and documented weekly charts by hand, answer phone calls, inquiries, and provide timely and professional support.
- Maintained patient reward programs, including Alle, Merz, and Aspire, and verified patient consent forms.
- Conducted financial bookkeeping and managed skincare product orders and restocking.
- Walked patients to rooms, performed pre-treatment consultations, and took clinical photos using RX Photo.
- Provided thorough skincare education to patients while also discussing Sciton Halo/BBL/SkinTyte, Candela LHR/RF micro-needling, SkinPen micro-needling, and PRF procedures conducted by certified providers performing the treatments.
- Participated in medical spa conferences to stay updated on industry advancements.
- Delivered exceptional treatments, including HydraFacial and dermaplaning services.
- Knowledge with Skinceuticals, SkinMedica, EltaMD.
- Advanced chemical peels (VI Peel, Perfect Derma Peel, PCA Peel).
- European facials, LED light therapy, and personalized skin care consultations.
- Restocked rooms, ensured cleanliness, and handled laundry for smooth treatment operations.
- Certified in HydraFacial, chemical peels, and dermaplaning techniques.
Senior Sales Advisor
Piana Beauty
11.2017 - 04.2021
- Consistently meets and exceeds monthly sales goals and product quotas.
- Consults with customers on skin care and beauty needs, making product. recommendations based on the latest skincare research and beauty trends and fashions.
- Manages inventory supplies and testers, arranges store and product displays, oversees shipment and handling, and ensures the highest levels of store health, safety, and cleanliness.
- Maintains impeccable and updated product knowledge of high-end skincare, hair care and makeup brands, with a focus on the customer's specific needs and requests.
- Established lasting relationships with clients through excellent communication and negotiation skills.
- Provided exceptional customer service, resulting in increased repeat business and referrals.
Clinique Beauty Advisor
Macy's
06.2016 - 11.2017
- Met and exceeded all monthly and annual sales goals, while also supporting the goals of the team.
- Conducted skin consultations and recommended proper merchandise to customers based on their unique skin care needs and preferences.
- Performed facials, makeovers, and makeup consultation services, balanced the needs of multiple clients simultaneously.
- Participated in special event planning, liaising with brand representatives and ensured all product displays and promotions adhered to brand and company standards, continuously supporting correct product knowledge.
- Performed daily department maintenance tasks, such as inventory control, product send-backs, shipments and updating in-store media.
Beauty Advisor
Kohl's
08.2015 - 04.2016
- Provided in-depth product knowledge to customers and kept up to date with latest trends in beauty to avail of resources and best practices.
- Performed makeovers and makeup application services to customers upon request, being sure to match and enhance customers' unique skin tones and understand each customer's skin care needs.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Partnered with brand representatives to achieve the highest possible level of product knowledge, and regularly attended periodic vendor training seminars and beauty events.
Education
Licensed Esthetician -
Von Lee International School of Aesthetics
09.2020
Honors Academy of Health Certificate - Introduction to Health Careers Course, Medical Assisting Course, Nursing Assistant Course
Center of Applied Technology - South
01.2013
High School Graduate -
South River High School
01.2013
Skills
- Advanced Skin Care Techniques
- Skincare Knowledge
- Patient Care and Consultation
- Administrative and Reception Duties
- Inventory and Product Management
- Exceptional Communication and Customer Service
- Customer service
Timeline
Licensed Esthetician and Service Representative
Chesapeake Laser and Skin Care Center
04.2021 - Current
Senior Sales Advisor
Piana Beauty
11.2017 - 04.2021
Clinique Beauty Advisor
Macy's
06.2016 - 11.2017
Beauty Advisor
Kohl's
08.2015 - 04.2016
Honors Academy of Health Certificate - Introduction to Health Careers Course, Medical Assisting Course, Nursing Assistant Course
Center of Applied Technology - South
High School Graduate -
South River High School
Licensed Esthetician -
Von Lee International School of Aesthetics
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