Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
AssistantManager
Brenna Plankey

Brenna Plankey

Mount Laurel,NJ

Summary

Authorized to work in the US for any employer reliable, enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Aquatots Swim Centre
Mount Laurel, NJ
10.2023 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Front Desk Associate

Gilford Hills Tennis and Fitness Club
08.2020 - 08.2023
  • Maintained cleanliness and organization of front desk area.
  • Greeted over 600 guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process scheduled reservations
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Enforced rules and held customers accountable for not following gym regulations.
  • Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
  • Assessed staff needs and offered assistance with checking in patrons during busy times.
  • Handled customer complaints in professional and courteous manner.
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Conducted research to analyze customers' behavior, preferences and purchasing habits.

Support Staff

HPM Insurance - Covid Shutdown
06.2019 - 02.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases.

Sales Associate

Nike
06.2017 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed stores membership signups, in charge of boosting morale, and created engaging and informational huddles.

Education

Currently Online Remote Learning - Business

Southern New Hampshire University
Manchester, NH
05.2024

High School Diploma -

Newfound Regional High School
Bristol, NH
06.2014

Skills

  • Patient Needs Assessment
  • Microsoft Office
  • Complex Problem-Solving
  • Excellent People Skills
  • Verbal and Written Communication
  • Sales Goal Attainment
  • Telephone Skills
  • Database Administration
  • Payment Collection
  • Social Media Presence
  • Developing Presentations and Reports
  • Digital Media

Accomplishments

  • Employee of the month, quarter, and year at Nike.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Customer Service Specialist

Aquatots Swim Centre
10.2023 - Current

Front Desk Associate

Gilford Hills Tennis and Fitness Club
08.2020 - 08.2023

Support Staff

HPM Insurance - Covid Shutdown
06.2019 - 02.2020

Sales Associate

Nike
06.2017 - 05.2019

Currently Online Remote Learning - Business

Southern New Hampshire University

High School Diploma -

Newfound Regional High School

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Brenna Plankey