Brenna Plemons
Hixson
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations. Able to not only follow direct instruction given but do it in a timely manner. Quick learner with excellent conversationalist skills. As well as a very welcoming and enjoyable personality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Honey Bunny Brazillion Wax
06.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled difficult situations with costumer dissatisfaction with service with grace while keeping composure
Front of House Cashier
Buddy's BBQ
06.2022 - 01.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Ensured accurate cash handling for smooth operations, balancing registers at the end of each shift.
- Kept abreast of current promotions, menu options, and other pertinent information in order to provide informed recommendations to guests.
- Handled cash, credit card, and gift card transactions securely while adhering to all company protocols and guidelines.
- Efficiently resolved any register discrepancies by carefully reviewing transaction records and liaising with supervisors when necessary.
- Managed high-volume periods with ease, maintaining composure under pressure and minimizing wait times for guests.
- Collaborated with fellow staff members to resolve any guest concerns or issues promptly, ensuring repeat business.
- Maintained a professional demeanor and appearance in accordance with company standards, reinforcing brand image to customers.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a clean and organized workspace, contributing to an inviting atmosphere for guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Camp Counselor
Junior Basketball Camp
05.2022 - 05.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
Education
Bachelor of Animal And Veterinary Sciences - Animal And Veterinary Sciences
Clemson University
Clemson, SC05-2028
High School Diploma -
Girls Preparatory School
Chattanooga, OK05-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Oral and writing communication
- Sensitive information handling
- Issue handling
Certification
Pet CPR + First Aid
Timeline
Front Desk Receptionist
Honey Bunny Brazillion Wax
06.2023 - Current
Front of House Cashier
Buddy's BBQ
06.2022 - 01.2023
Camp Counselor
Junior Basketball Camp
05.2022 - 05.2022
Bachelor of Animal And Veterinary Sciences - Animal And Veterinary Sciences
Clemson University
High School Diploma -
Girls Preparatory School
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