Brenna Poiles
Louisville ,KY
Summary
With a track record in multiple job areas, I bring a comprehensive set of skills into the job force. Through empathy awareness from my volunteer position and fostering a nurturing environment as a daycare worker, I have learned how to effectively manage high-stress situations.
Overview
5
5
years of professional experience
Work History
Server
Drake's
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Team Member
Texas Roadhouse
05.2022 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Desk Assistant
Housing and Residence Life, WKU
09.2021 - 05.2022
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Ensured confidentiality of sensitive information through secure storage methods and adherence to company policies.
- Ensured Safety in the dorms by allowing only residents and verified guests entry.
Child Care Assistant
Bluegrass Academy Childcare
09.2019 - 08.2021
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Read and told stories to promote and support overall language development.
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Facilitated smooth transitions between activities, minimizing disruptions and maximizing engagement time.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Improved behavior management techniques by implementing positive reinforcement strategies and clear expectations.
- Promoted emotional well-being through empathetic communication and consistent support during challenging moments.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Education
Bachelor of Science - Psychological Sciences
Western Kentucky University
Bowling Green, KY05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Relationship management
- Victim advocacy
- Emotional support
- Safety planning
- Empathy development
- Non-judgmental attitude
- Sexual assault education
Timeline
Server
Drake's
08.2024 - Current
Team Member
Texas Roadhouse
05.2022 - 07.2024
Desk Assistant
Housing and Residence Life, WKU
09.2021 - 05.2022
Child Care Assistant
Bluegrass Academy Childcare
09.2019 - 08.2021
Bachelor of Science - Psychological Sciences
Western Kentucky University
Similar Profiles
Joczany YahuacaJoczany Yahuaca
Corporate Trainer at Drake'sCorporate Trainer at Drake's
Alexander ClemonsAlexander Clemons
Food Server at Drake'sFood Server at Drake's
Jonathan TaylorJonathan Taylor
Bartender at Drake'sBartender at Drake's