Brenna Pyles

• Maintained inventory count, tracked usage, and documented variances.
• Verified receiving discrepancies
• Worked efficiently while independent of direct supervision
• Gained advanced STORIS knowledge
• Gained proficient operational knowledge of pulling, receiving, transfers, del-rts, deliveries, and customer pick up
• Provided guidance and coaching to team members, resulting in enhanced productivity and quality.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.

• Processed returning delivery routes (completing orders, keying exchanges/returns)
• Answered phones, emails, and WEBEX chats (customer service, department managers, sales associates)
• Updated customer accounts
• Filed daily, weekly, and monthly paperwork
• Kept accurate records of all delivery details to assist payroll and other departments in their own research
• Assisted with new hire orientation and employee training
• Participated in ongoing training to enhance my own job skills and knowledge
• Provided daily reports to management
• Provided full-time support during shift to Del-rep and Customer Service to assist in coordinating special, canceled, or any added deliveries.
• Maintained customer deposits on a daily basis.

• Used POS systems to total purchases and process payments, refunds, and discounts
• Took appropriate measures to correct service deficits
• Prepared and distributed messages to customers pertaining to their deliveries or pickups
• Provided support to sales associates
• Educated customers about return/exchange policies
• Precisely handled large volumes of cash
• Updated customer accounts
• Maintained precise financial records and performed accurate calculations.

Started out as an apparel associate and was promoted to management in May of 2021

• Developed existing team into a highly productive, results-oriented unit through appropriate training
• Collaborated with department leaders to establish strategic plans to reach operational goals
• Identified operational process inefficiencies to recommend necessary improvements
• Received and implemented constructive criticism
• Minimized staff turnover through appropriate selection, orientation, and training
• Recommended employees for promotions and notified individuals of career progression opportunities
• Took appropriate measures to correct service deficits
• Used POS systems to total purchases and process payments, refunds, and discounts
• Demonstrated strong conflict resolution skills by mediating disputes among team members
• Enforced company policies consistently and fairly, ensuring a positive work environment
• Participated in marketing and sales events to achieve store goals
• Unloaded trucks to stock store shelves and warehouse
• Reviewed payroll and made adjustments to ensure the accuracy of each employee's paycheck.