Brenna Reed
Bentonville,AR
Summary
Gifted customer service professional with solid record of accomplishment in overseeing marketing departments, strategies and key projects for driven clientele. Experienced in managing all stages of campaigns, deepening partnerships and boosting sales with creative and proactive approaches. Expertise includes market research, plan optimization and viral content development.
Overview
22
22
years of professional experience
Work History
Sports
National Football League, NFL
New York , NY
2010.09 - Current
- 10 years of working remotely 100% of the time
- Transmit news stories and reports from various locations via internet, Facebook, and Twitter
- Coordinated optimization of sports content on social media platforms to enhance reader engagement
- Learned to pay great attention to detail and obtained excellent organizational skills
- Managed online sports columns, blogs and video pieces.
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
Front Desk Supervisor
Aramark ; Togwotee Mountain Lodge
2017.12 - 2021.10
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Coordinated with room service, housekeeping, food and beverage, maintenance and security to meet all guest needs.
Front Desk Agent
Appalachian Mountain Club
Bretton Woods , New
Hampshire
2016.11 - 2017.11
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Lodgekeeper
Yellowstone Club
, MT
2016.06 - 2016.09
- Cleans daily member areas
- Cleans daily employee areas
- Replenishes towels and amenities in member areas in multiple areas of the club
- Accomplished multiple tasks within established timeframes.
- Reports back to the Lodgekeeping Supervisor about daily updates about the job and an corners with employee and/or member areas
Director / Lead School Age Teacher
You Are My Sunshine
2015.11 - 2016.05
- Prepared materials for lessons, assignments and assessments to identify gaps in skills or knowledge and set realistic goals.
- Built positive relationships with parents to involve families in educational process.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
- Recruited, selected and retained quality administrators, teachers and support staff.
- Organized and engaged in recreational activities such as games and puzzles.
Director/Lead Teacher
Stay N Play Childcare
Green Bay , Wisconsin
2014.11 - 2015.11
- Use a variety of activities and instructional methods (songs, stories, media, structured games, art, outdoor activities etc) to motivate and stimulate children’s abilities
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Oversaw work of teaching team to optimize student education.
- Recruited, selected and retained quality administrators, teachers and support staff.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
Lead Teacher
Cuddle Care
Green Bay , Wisconsin
2014.06 - 2014.11
- From the ages of 6 weeks old to 13 years old, I managed, planned and prepared daily activities that fit the children’s age, interests and development
- Ensured that all classroom and play areas were kept safe and clean, complete all required daily documentations and prepared progress reports
- Adhered to all safety and sanitation guidelines that are required by the state board and the company.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Night Lead Teacher / Closer
Care For All Ages
Green Bay , Wisconsin
2013.04 - 2014.06
- Make sure each child could enjoy the room with their choices of art, free play and planned activities
- Make sure the children have a nightly routine such as putting pajamas on, brushing teeth and reading a book before putting the children to bed
- Closing the center down including cleaning, taking out the trash and making sure things are ready for the next day
- Analyzed identified defects and remediated issues by using established procedures and available resources.
Teacher's Assistant
All About Kids
Green Bay , Wisconsin
2012.10 - 2014.06
- Monitor children’s’ interactions and nurture cooperation and sharing
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Worked with lead teacher to monitor class schedule and take attendance.
- Follow and comply with teaching standards and safety regulations
Housekeeper
Holiday Inn Hotel & Suites
Green Bay , Wisconsin
2012.06 - 2013.01
- Comprehensive knowledge of safety and hygiene practices and regulations
- Monitor and maintain housekeeping supplies and clean and maintain housekeeping equipment
- Replenish supplies as guests need them
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
High School Diploma -
Preble High School
Green Bay, WI06.2012
Skills
- Marketing Plan Creation
- Marketing Materials
- Supply Requisition
- Strategic Planning and Alignment
- Team Recruiting and Hiring
- Scheduling and Coordinating
- Managing Cash Register
- Multi-Line Phone Systems
- Account Balancing
- Front Desk Operations
- Nightly Audits
- Instructional Strategies
Timeline
Front Desk Supervisor
Aramark ; Togwotee Mountain Lodge
2017.12 - 2021.10
Front Desk Agent
Appalachian Mountain Club
2016.11 - 2017.11
Lodgekeeper
Yellowstone Club
2016.06 - 2016.09
Director / Lead School Age Teacher
You Are My Sunshine
2015.11 - 2016.05
Director/Lead Teacher
Stay N Play Childcare
2014.11 - 2015.11
Lead Teacher
Cuddle Care
2014.06 - 2014.11
Night Lead Teacher / Closer
Care For All Ages
2013.04 - 2014.06
Teacher's Assistant
All About Kids
2012.10 - 2014.06
Housekeeper
Holiday Inn Hotel & Suites
2012.06 - 2013.01
Sports
National Football League, NFL
2010.09 - Current
High School Diploma -
Preble High School
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