Summary
Overview
Work History
Education
Skills
Timeline
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Brenna Rettkowski

Clinton

Summary

Proven leader in retail management, adept at boosting sales and enhancing team performance at Walmart. Skilled in customer service and workplace safety, I excel in creating engaging shopping experiences and fostering team development. Achieved significant improvements in order accuracy and customer satisfaction, showcasing a blend of strategic planning and interpersonal skills.

Overview

2
2
years of professional experience

Work History

Apparel Team Lead

Walmart
03.2021 - 03.2023
  • Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Collaborated with other departments within the store on cross-promotional efforts aimed at increasing overall sales revenue.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Reviewed associates time off request and points

Ogp Associate

Walmart
03.2021 - 08.2022
  • Increased sales by customizing pitches to address specific client needs and concerns.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Participated in team meetings and staff training sessions.

Education

High School Diploma -

Camanche High School
01-2023

Skills

  • Store operations
  • Teamwork
  • Workplace safety
  • Customer service
  • Time management
  • Work Planning and Prioritization
  • New hire training
  • Customer assistance
  • POS system operation
  • Goal setting
  • Stock replenishment
  • Time management abilities
  • Merchandising and display

Timeline

Apparel Team Lead

Walmart
03.2021 - 03.2023

Ogp Associate

Walmart
03.2021 - 08.2022

High School Diploma -

Camanche High School

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Brenna Rettkowski