Brenna Romine
Administrative Assistant/ HR Manager/ Intake Coordinator
Justin,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Dallas Hospice & Palliative Care
10.2022 - Current
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed relational database to store information for reference, reporting and analysis.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Interacted with vendors to purchase and set up equipment and services.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Offered technical support and troubleshot issues to enhance office productivity.
- Screened visitors and issued badges to maintain safety and security.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Edited documents to improve accuracy of language, flow and readability.
CNA Supervisor
Trinity Hospice
02.2022 - 10.2022
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in team-building activities to enhance working relationships.
- Handled 20+ calls per day to address customer inquiries and concerns.
- Prepared variety of different written communications, reports and documents.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Human Resource Manager
Trinity Hospice
02.2022 - 09.2022
- Elevated new business opportunities while implementing effective networking strategies.
- Automated office operations while managing client correspondence, record tracking and data communications.
- Retained 100% protocol on management tools and procedural accuracy.
- Coordinated ongoing technical training and personal development classes for staff members.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Worked as effective team member while contributing to local and regional HR projects.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Adhered to federal and state guidelines and managed payroll and benefits for over 30 employees.
Accounts Payable Clerk
Holy Savior Hospice
07.2019 - 01.2022
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Quality Assurance Manager
Holy Savior Hospice
02.2019 - 01.2022
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed and distributed statistical information.
- Reported production malfunctions to managers and production supervisors.
- Prepared and collection production reports.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Human Resource Manager
Holy Savior Hospice
07.2015 - 01.2022
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented performance review and motivational strategies to elevate HR team results.
- Led and strategically directed team of human resources professionals.
- Enhanced staff knowledge and awareness on drug abuse and prevention programs.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for lots of new employees.
- Adhered to federal and state guidelines and managed payroll and benefits for over 200 employees.
Patient Care Secretary
Holy Savior Hospice
07.2015 - 01.2022
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Collaborated with assistants and multiple doctors to prepare and set up for each mandatory IDG meeting to discuss appropriateness of each patient admitted or needing to be recertified for hospice services.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before sending a nurse practitioner to perform face 2 face visit for admission or recertification.
- Tracked and managed all recertification needs for well over 100 patients.
Intake Coordinator
Holy Savior Hospice
07.2015 - 01.2022
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
Administrative Office Manager
Holy Savior Hospice
07.2015 - 01.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Developed and implemented policies and procedures and scaled for growth.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Coordinated with office head to establish and monitor operating budget.
- Assisted marketing department in planning client functions.
- Created new employee handbook, IT policies and disaster recovery procedures.
- Coordinated travel arrangements for over 20 local travelers per year.
Education
GED/hotel motel certificate in basics -
North Texas Job Corps
McKinney, TX2003
Skills
- Human Resource Management
- Human resources records
- Human resources knowledge
- Human resources team leadership
- Staff Management
- Mail handling
- Report Development
- Filing and data archiving
- Office administration
- Report analysis
- Office management
- EMR / EHR
- Patient-focused care
- Documenting behaviors
- Medical office administration
- Dementia and Alzheimer's knowledge
- Companionship and emotional support
- Supporting personal needs
- Vendor invoice processing
- Accounting remittances
- Accounting systems and controls
- Management accounting
- General accounting
- Appointment Scheduling
- Eligibility review
- Payroll and budgeting
- Scheduling
- Database administration
- Planning and Coordination
- Organization and Time Management
- Data Entry
Accomplishments
- Being a big sister mentor I was assigned to a young teen girl who had recently became a mother
- It was my responsibility to work along the side of this teen to build a sister relationship with her so she didn't feel alone
- I was able to help her get to appointments for her baby and herself
- I took them on little trips to the park, to walk the mall, carnival visits
- During my time as a big sister mentor I was able to teach my little sister the importance of continuing her education
- We spent lots of hours discussing what she wanted to do with her life now that their was a child involved
- My little sister was always running with the wrong crowd of people but once she was able to gain trust in me and listened to lots of my stories as a teen myself we were able to get her on the right track
- She became a excellent mother even though she was 13 years old
- Seeing the smiles on her face were well worth the months, days & hours spent with her and her child
- I was able to teach her things about parenting as I was a teen mother myself
- I loved being able to bring a child back to life who thought life was over all because she had a baby at a young age
- Skills Used lots of communication skills
- Certified Nursing Assistant & Medication Aide
- Whitley Place Assisted Living - Keller, TX
- May 2005 to July 2007
- Responsibilities
- Responsible for passing out routine medications as well as PRN
- I also assisted in hands on care with residents as well as answering multi-phone line and greeting all visitors and charting daily and filing all paper work for the nurse and residents
- Was responsible for ordering medication refills as well as restocking the medication cart
- Responsible for training other staff members how to properly pass medications on various shifts should they need to
- Accomplishments
- I was the lead aide and was responsible for making sure the patients received the best of care as well as got their medications on time and the correct medication and doses were given by the staff
- Was responsible for making sure patient complaints were handled properly and were resolved when looked into
- Responsible for training new caregivers when they joined the team
- I feel like I accomplished being a great team player and leader for all the staff
- There wasn't a staff member who came to me that I wasn't able to help or give words of encouragement to.
Certification
CPR/First Aid
April 2018 to April 2020
CPR
Assessments
Accounting skills: Bookkeeping — Familiar
October 2019
Calculating and determining the accuracy of financial data.
Additional Information
- and right TEAM. , Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Administrative Assistant
Dallas Hospice & Palliative Care
10.2022 - Current
CNA Supervisor
Trinity Hospice
02.2022 - 10.2022
Human Resource Manager
Trinity Hospice
02.2022 - 09.2022
Accounts Payable Clerk
Holy Savior Hospice
07.2019 - 01.2022
Quality Assurance Manager
Holy Savior Hospice
02.2019 - 01.2022
Human Resource Manager
Holy Savior Hospice
07.2015 - 01.2022
Patient Care Secretary
Holy Savior Hospice
07.2015 - 01.2022
Intake Coordinator
Holy Savior Hospice
07.2015 - 01.2022
Administrative Office Manager
Holy Savior Hospice
07.2015 - 01.2022
GED/hotel motel certificate in basics -
North Texas Job Corps
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