Brenna Rose
Cincinnati,Ohio
Summary
- Detail-oriented with strong technical skills and the ability to learn concepts quickly
- Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
- Successful in executing Back Office Duties- Including cash management, balancing cash registers, creating deposits, and hiring and recruiting.
Overview
10
10
years of professional experience
Work History
Payment Processor/ Account Receivable
Healthcare Management Group
09.2024 - Current
- Posting daily lockbox and ACH payments, insurance and patient payments to patient accounts
- Reconciling incorrect postings, posting contractual and in-network adjustments to patient accounts
- Posting check/Credit card payments to patient accounts
- Monthly billing reconciliation with Skilled Nursing/ Assisted Living Residents and third parties
Payment Specialist
CVP Health Partners
03.2021 - 08.2024
- Posting daily lockbox and ACH payments, insurance and patient payments to patient accounts
- Reconciling incorrect postings, posting contractual and in-network adjustments to patient accounts
- Posting check/Credit card payments to patient accounts
Customer Service Representative
Ensemble Health Partners
04.2020 - 03.2021
- Daily customer over the phone interaction answering questions about billing, Financial assistance, setting up payment plans, collecting outstanding balances and meeting collection goals
Front End Leader
Best Buy
07.2018 - 06.2020
- Daily coaching and training of front-end employees, resolving customer issues, providing exceptional customer service to all customers, providing knowledge of products and protection plans
Back Office Lead
Best Buy
11.2015 - 07.2018
- Daily cash management, counting and balancing cash registers, creating large deposits, hiring and recruiting, training of front-end employees
Customer Service Representative
Best Buy
10.2014 - 11.2015
- Customer interactions including but not limited to; product knowledge, cashier, complex return/ exchange processes, customer solutions to ensure customer satisfaction
Education
Coastal Carolina University
Conway, SCSkills
- Strong Organizational Skills
- Sharp Problem Solver
- Large Cash/ Deposit Expert
- Adaptive Team Player
- Customer Service Expert
- Leadership
- ACH/ Payment Posting Expert
Timeline
Payment Processor/ Account Receivable
Healthcare Management Group
09.2024 - Current
Payment Specialist
CVP Health Partners
03.2021 - 08.2024
Customer Service Representative
Ensemble Health Partners
04.2020 - 03.2021
Front End Leader
Best Buy
07.2018 - 06.2020
Back Office Lead
Best Buy
11.2015 - 07.2018
Customer Service Representative
Best Buy
10.2014 - 11.2015
Coastal Carolina University
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