Summary
Overview
Work History
Education
Skills
Timeline
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Brenna Ross

West Union

Summary

Developed strong organizational and communication skills in collaborative and fast-paced environment. Proven ability to manage multiple tasks, meet deadlines, and contribute to team objectives. Seeking to transition into new field, utilizing transferrable skills to drive success in diverse professional settings.

Overview

4
4
years of professional experience

Work History

Intern

Doddridge County Health Department
04.2025 - 05.2025
  • Assisted front desk with answering phones and updating medical charts.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Supported office staff and operational requirements with administrative tasks.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for physicians.
  • Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.

Assistant Manager

SUBWAY®Restaurants
08.2021 - 02.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Associate Degree - Medical Office Administration

West Virginia Junior College
Morgantown, WV
07-2025

High School Diploma -

Parkersburg High School
Parkersburg, WV
05-2021

Skills

  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving
  • Computer skills
  • Multitasking and organization
  • Interpersonal and social skills

Timeline

Intern

Doddridge County Health Department
04.2025 - 05.2025

Assistant Manager

SUBWAY®Restaurants
08.2021 - 02.2024

Associate Degree - Medical Office Administration

West Virginia Junior College

High School Diploma -

Parkersburg High School

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