Brenna Seward
Insurance Professional
House Springs,MO
Summary
Organized and dedicated All Lines Licensed Adjuster with license home state of Texas includes all reciprocal states. My background is in commercial property claims with Administrative Assistant skills. Proven track record of providing exceptional customer service in fast-paced environment. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Currently looking to expand my skills in the Auto Insurance industry.
Overview
9
9
years of professional experience
Work History
Administrative Adjuster Technician
Engle Martin
St Louis, MO
10.2020 - 10.2023
- Prepared report templates that auto populate all data available in Xactimate for claim efficiency, speed and accuracy.
- Assisted with ongoing data entry in claim management system.
- Provided technical support during onboarding and throughout various stages of new hire training.
- Generated and distributed variety of daily, weekly and monthly reports using Power Bi, Xact Analysis, and Risk Master.
- Maintained compliance with laws and regulations governing commercial lines insurance.
- Built trust and promoted customer loyalty throughout claim handling process.
- Send timely and accurate reports and estimates to clients including all claim documents required with making a prompt payment recommendation to the insured.
- Manage metric reports to ensure all claims are being handled in a timely fashion, and working with our team to find creative ways to always be closing files as quickly as possible.
Report Review Compliance Administrator
Engle Martin
10.2017 - 10.2019
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Managed company wide reports and estimate review to ensure all client requirements are met prior to reporting to the carrier.
- File review to ensure there is no missing documentation or gaps in claim handling.
- Worked with adjusters who are not meeting the metric time frame outlined in our client instructions and ascites them with preparing timely and accurate reports to maintain quality of our client relations.
New Claims Assignment Administrator
Engle Martin
10.2014 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Managed all new Xact Analysis claims and assigned to them for the local adjusters completion based on claim complexity.
- Process all uploads of claim documentation, including reports, estimates, and claim photographs for our client's review.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Proven ability to learn quickly and adapt to new situations.
Education
Associates - Business Communications
Brooks College
Long Beach, CA2002
Skills
- Managing claim load inventory
- Business Correspondence
- Report Preparation & Analysis
- PC Proficiency in Outlook, Word, Power Point, Power Bi
- 10 years Insurance Industry Experience
- Proficient in Xact Analysis, Xactimate estimating, Risk Management
- Valid driver’s license, auto insurance, and compliance with driving standards and/or policies
License
Texas All Lines insurance adjusting license.
- Residential – property used primarily for dwelling
- Commercial – property used for business, recreation, worship, etc (not for dwelling)
- Auto – cars, motorcycles, and covered vehicles used for non-commercial transport
- Farm & Ranch/Agricultural – dwelling, outbuildings, barns, animals, equipment, crops in storage, and the storage devices for crops (crops in the field typically require separate crop insurance)
- Inland Marine – commercial trucks in transit and their cargo; docks, piers, bridges
- Ocean Marine – sea vessels and their cargo
- Workers’ Comp – workers injured while on the job
- Aviation
Timeline
Administrative Adjuster Technician
Engle Martin
10.2020 - 10.2023
Report Review Compliance Administrator
Engle Martin
10.2017 - 10.2019
New Claims Assignment Administrator
Engle Martin
10.2014 - 08.2017
Associates - Business Communications
Brooks College
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