Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Engle Martin & Associates through expert claims analysis and effective problem-solving. Skilled in Xact Analysis and interpersonal communication, I excel in fast-paced environments, achieving significant improvements in efficiency and client service quality.
Hi, I’m
Brenna Seward
House Springs,MO
Summary
Overview
10
years of professional experience
1
Certificate
Work History
Better Homes 4 U
Leasing Agent
05.2024 - Current
Job overview
- Invited prospects to fill out application upon completion of property tour.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Used Buildium to keep record of financial transactions and rental applications.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Ashley Home Furniture
Assistant Sales Manager
10.2023 - 02.2024
Job overview
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Engle Martin & Associates
Claims Technician
10.2014 - 08.2023
Job overview
- Triaged and assigned all new claims for the Small Loss Commercial claims department.
- Set up new claims in all internal systems including Xactimate and Xact Analysis.
- Evaluated commercial property claims and ensured compliance with client instructions and strict timeframes.
- Followed up with Examiners on unresolved issues, and reached timely resolutions to compliance issues.
- Worked with claims adjusters and examiners to expedite claim handling processing in alignment with procedures.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Prepared weekly, quarterly, and annal month over month metric reports to evaluate adjuster performance and there Small Loss Commercial team performance to ensure quality and appearance to client requirements.
- Pulled metric reports from Xact Analysis to ensure date of contact, date of inspection, and date of estimate were uploaded/entered correctly. If any fields were not up to date I would work with field adjusters and update these systems on there behalf.
- Uploaded and captioned field inspection photographs in Xactimate, entered deductible information and any other fields that were missing information or not entered correctly, and followed up in Xact Analysis to make sure the two systems handshake and populate the details correctly.
Education
Brooks CollegeLong Beach, CA
Some College (No Degree) from Marketing
University Overview
The InstitutesOnline
from Insurance And Risk Management
University Overview
Skills
- Business processes and procedures, Database Management, Contract Review
- Claims analysis, Claims Processing, Insurance Claim Forms Review, Reporting abilities, Recordkeeping Organization
- Customer Service, Data Entry, Teamwork and Collaboration, Excellent administrative abilities
- Interpersonal Skills, Attention to Detail, Time Management, Excellent Communication, Self Motivation, Problem-solving aptitude, Critical Thinking, Continuous Improvement
- Proficient in Xact Analysis, Xactimate, Microsoft Office applications, Adobe
Certification
- Licensed Property Adjuster - Home State TX, and all reciprocal States
Quote
“If opportunity doesn’t knock, build a door.”
Timeline
Leasing Agent
Better Homes 4 U
05.2024 - Current
Assistant Sales Manager
Ashley Home Furniture
10.2023 - 02.2024
Claims Technician
Engle Martin & Associates
10.2014 - 08.2023
Brooks College
Some College (No Degree) from Marketing
The Institutes
from Insurance And Risk Management
Similar Profiles
Karen SmithKaren Smith
Leasing Agent at American Homes 4 RentLeasing Agent at American Homes 4 Rent
Olivia DiFoggioOlivia DiFoggio
Leasing Agent at American Homes 4 RentLeasing Agent at American Homes 4 Rent
Caleb KeelanCaleb Keelan
Land Development Project Manager at American Homes 4 RentLand Development Project Manager at American Homes 4 Rent
William LongWilliam Long
Warehouse Associate at Tri Pro GraphicsWarehouse Associate at Tri Pro Graphics
Mark Keith JrMark Keith Jr
Residential Framing Carpenter at Tecton LLCResidential Framing Carpenter at Tecton LLC