Brenna Sexton
Ypsilanti,MI
Summary
Detail-oriented medical aesthetics professional with extensive experience as a Client Coordinator. Expertise in managing front-office operations, supporting clinical teams, and delivering exceptional patient care in fast-paced medical environments. Strong background in staff leadership, scheduling, compliance, and patient communication enhances the ability to foster a collaborative and efficient workplace. Committed to maintaining high service standards while ensuring a positive experience for every patient.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Client Coordinator | Phlebotomist
Cosmetic Skin & Laser Center | RegenCen
07.2022 - Current
- Facilitated client intake by managing consent forms, treatment plans, and EMR documentation to uphold HIPAA compliance.
- Oversaw inventory management and ordering of medical and aesthetic supplies.
- Achieved seamless patient rooming and delivered effective education on treatment plans. Enhanced patient satisfaction by managing expectations throughout the treatment process. Improved financial transparency by assisting patients with cost planning for their care.
- Addressed client concerns with professionalism and discretion to enhance client retention.
- Coordinated efforts with providers and clinical staff to ensure optimal patient care and streamline operations.
- Managed communications by promptly responding to calls and texts.
- Orchestrated scheduling and management of appointments for multiple providers across 20+ locations.
- Facilitated training and onboarding processes for new employees to enhance role confidence.
- Executed blood draws to facilitate hormone testing, support weight management care, and administer PRF injections.
- Facilitated a calm and organized environment while managing multiple responsibilities.
- Facilitated communication between clinical providers, administrative staff, and clients to enhance care delivery efficiency.
Small Business Owner
Life Like Bee LLC
01.2020 - Current
- Designing and creating custom products; glassware, apparel, signage, door decals, bags
- Managed financial planning, budgeting, and forecasting to optimize profitability.
- Designed marketing campaigns that increased brand visibility and attracted new clients.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Social Media Manager
Apex North Buisness Coaching
05.2021 - 05.2023
- Curated and scheduled 3-4 social media posts weekly to enhance brand visibility and audience engagement.
- Coordinated weekly Zoom sessions to discuss and refine plans in collaboration with management.
- Assessed post engagement levels to inform future content development and optimization.
- Monitored social media channels to repost relevant content and engage with users through prompt responses.
- Developed and executed social media strategies to enhance brand visibility and engagement.
- Managed content calendars, ensuring timely delivery of posts aligned with marketing objectives.
Insurance Coordinator
Ann Arbor Optometry
05.2016 - 10.2020
- Monitored unpaid claims through monthly aging reports, facilitating timely follow-up on patient accounts for optimal reimbursement.
- Documented and organized patient insurance IDs, provider names, and medical codes to streamline the insurance claims process.
- Facilitated timely preparation of insurance claims to ensure efficient submission to clearinghouses and insurance companies.
- Managed deposit and payment transactions from insurance companies and patients to ensure accurate financial records.
- Managed patient issue resolution efficiently, prioritizing communication with medical staff based on urgency of the situation.
- Collaborated with colleagues to enhance workflow by providing help with a range of tasks and obligations.
- Collaborated with primary care physicians to obtain patient referrals, ensuring efficient insurance billing processes.
- Managed claims submissions, resolving discrepancies to expedite reimbursements.
- Analyzed policy updates and communicated changes to staff, ensuring compliance with regulations.
Front Desk Administrator
Ann Arbor Optometry
08.2011 - 05.2016
- Conducted thorough insurance verification and provided clear communication of coverage to staff and patients.
- Welcomed patients warmly, facilitated completion of necessary paperwork, and guided them to appropriate staff members.
- Answered calls swiftly to enhance caller experience, maintaining a welcoming and enthusiastic tone.
- Managed scheduling and confirmation of patient appointments to optimize clinic operations.
- Facilitated efficient processing of daily paperwork through collection of patient and insurance information, ensuring timely prior authorizations.
Preliminary Technician
Ann Arbor Optometry
08.2011 - 05.2016
- Compiled and updated comprehensive medical records, ensuring precise documentation of patients' medical histories and vital statistics.
- Conducted comprehensive preliminary assessments for visual impairments, including glaucoma and color blindness, to support patient diagnosis.
- Prepared exam rooms and upheld cleanliness standards to enhance patient comfort and safety.
- Managed inventory of optical products, ensuring accurate stock levels and timely reordering.
- Collaborated with optometrists to enhance patient care through effective communication and teamwork.
Education
Bachelor of Arts - Health Policy Studies
University of Michigan, Dearborn
Dearborn, MI05-2016
Skills
- Medical Aesthetics
- Patient Coordination
- Phlebotomy
- Scheduling & Workflow Optimization
- HIPAA Compliance
- EMR Systems
- Detail-oriented mindset
- Time management expertise
- Exceptional communication
- Cross-functional teamwork
- Inventory Management
- Account management
Certification
- Licensed Phlebotomist September 2024
- Medical Assistant September 2025
Timeline
Lead Client Coordinator | Phlebotomist
Cosmetic Skin & Laser Center | RegenCen
07.2022 - Current
Social Media Manager
Apex North Buisness Coaching
05.2021 - 05.2023
Small Business Owner
Life Like Bee LLC
01.2020 - Current
Insurance Coordinator
Ann Arbor Optometry
05.2016 - 10.2020
Front Desk Administrator
Ann Arbor Optometry
08.2011 - 05.2016
Preliminary Technician
Ann Arbor Optometry
08.2011 - 05.2016
Bachelor of Arts - Health Policy Studies
University of Michigan, Dearborn