Brenna Sherrin
Mesquite,TX
Summary
Logistics expert in dispatching, Passionate about my career and long term goals, Making great connections and thriving in a healthy work environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Plumbing Logistics Expert
Stellar Home Maintenance
Dallas , TX
2022.05 - 2024.04
- Primary contact and scheduler for market plumbers
- Forecast and communication staffing needs for market
- Schedule and dispatch plumbers to work orders according to client requests, plumber skills, necessary tools and property location
- Ongoing coordination between residents and plumbers to ensure a hassle-free completion of work orders
- Confirm scope, requirements and schedules with plumbers and residents
- Communicate and coordinate with Project Managers on all work order requirements to facilitate work and confirm resident availability
- Provide updates to all clients on work order duration, expected or experienced delays and any tenant communication via client portals and/or email chains
- Maintain complete and accurate records of all work orders
- Communicate with Account Managers to address resident and/or client questions, concerns and escalations
- Additional duties as required
- Highly skilled with Salesforce.
Dispatcher
KC Towing
Balch Springs , TX
2018.09 - 2022.05
- Dispatch calls and assist with accuracy of pick up and drop off locations
- Assist drivers to find the best route to complete calls
- Assist with scheduling transports faxing BOL and assist with timely accuracy with completion of assigned loads
- 4 years experience obtaining and dispatching transport loads and account management
- Served as the lead point of contact for all customer account management matters
- Built and maintained strong, long-lasting client relationships
- Negotiated contracts and closed agreements to maximize profits.
Dispatcher
A&E Towing
Mesquite , TX
2018.03 - 2018.09
- Handled calls, scheduled calls and released vehicles, completed paperwork for releases.
Education
Ged -
Windham Ashland Central School
02.2017
Skills
- Microsoft office suite
- AR and AP
- Microsoft Outlook
- Administrative Experience
- Account Management
- Personal Assistant Experience
- Collections
- AS400
- Dispatching software
- Restoration Industry Experience
- Logistics
- Office Management
- Salesforce
- Friendly, Positive Attitude
- Conflict Resolution
- Excellent Communication
- Multitasking
Timeline
Plumbing Logistics Expert
Stellar Home Maintenance
2022.05 - 2024.04
Dispatcher
KC Towing
2018.09 - 2022.05
Dispatcher
A&E Towing
2018.03 - 2018.09
Ged -
Windham Ashland Central School
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