Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brenna Speer

Summary

Dynamic hospitality professional with proven success at The Salted Fry, enhancing guest satisfaction through exceptional customer service and effective problem-solving. Skilled in food safety and upselling strategies, I foster teamwork and optimize operations, resulting in increased bookings and a loyal clientele. Committed to delivering memorable experiences in fast-paced environments.

Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Hospitality Manager

The Salted Fry
08.2021 - 02.2023
  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
  • Organized special events and promotions, resulting in increased bookings and repeat business.
  • Ensured compliance with industry standards and regulations through regular audits and inspections.
  • Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
  • Established emergency response protocols for seamless management of crises, ensuring the safety and well-being of guests and staff.
  • Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
  • Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.

Bartender

Jeremiahs
06.2016 - 02.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Hospitality Worker

Ruby Street Grille
01.2023 - Current
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.

Bartender

Fat Cats
01.2022 - 12.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Education

High School Diploma -

Riverdale
Port Byron, IL
06-2002

Skills

  • Food preparation
  • Cleaning and sanitizing
  • Upselling strategies
  • Guest relations
  • Event preparation
  • Reservation management
  • Event planning
  • Food safety
  • Safe alcohol service
  • Customer service
  • Problem-solving
  • Multitasking

Certification

  • Alcohol Server/Seller Certification - ServSafe Alcohol or TIPS.
  • TIPS Certification (Training for Intervention ProcedureS) - Health Communications, Inc.
  • Food Handler Certification - ServSafe or National Restaurant Association.

Languages

English
Professional Working

Timeline

Hospitality Worker

Ruby Street Grille
01.2023 - Current

Bartender

Fat Cats
01.2022 - 12.2024

Hospitality Manager

The Salted Fry
08.2021 - 02.2023

Bartender

Jeremiahs
06.2016 - 02.2023

High School Diploma -

Riverdale

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Brenna Speer