Brenna Stratton
Snowflake,AZ
Summary
Dedicated professional with extensive experience at Mountain Care of Snowflake, skilled in compassionate care and emotional support. Proven ability to enhance patient well-being through effective communication and relationship building. Proficient in documentation and first aid, ensuring safety and comfort while fostering a positive environment for both patients and families.
Overview
5
5
years of professional experience
Work History
Assistant Caregiver
Mountain Care Of Snowflake
05.2025 - 09.2025
- Assisted with daily living activities to enhance patient comfort and well-being.
- Supported healthcare staff in administering medication and monitoring patient health.
- Maintained cleanliness and organization of care environment to ensure safety standards.
- Communicated effectively with patients and families to address concerns and provide updates.
- Documented patient progress and changes in condition for accurate record-keeping.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Engaged patients in recreational activities to promote social interaction and mental stimulation.
- Consistently maintained open lines of communication between healthcare team members regarding any changes in patient status or needs.
- Offered companionship to patients by actively listening to their stories and participating in shared interests or hobbies.
- Implemented creative solutions for managing challenging behaviors in dementia patients while preserving dignity and respect at all times.
- Ensured timely response to emergencies by closely monitoring patient conditions and taking appropriate action when necessary.
- Contributed to team meetings by sharing insights on patient progress, leading to more coordinated care strategies among staff members.
- Educated family members on best practices for supporting loved ones at home, empowering them as vital partners in caregiving efforts.
- Maintained accurate records of each patient''s care, progress, and concerns, facilitating effective communication among healthcare professionals.
- Developed strong relationships with patients and their families, offering emotional support and guidance during difficult times.
- Assisted in maintaining a safe and clean environment for patients, ensuring a comfortable and pleasant atmosphere.
- Collaborated with fellow caregivers to develop personalized care plans tailored to each patient''s specific needs and preferences.
- Assisted patients with mobility exercises, increasing physical strength and preventing further deterioration due to immobility.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Special Education Paraprofessional
Lyman Elementary
Kennebec, SD
02.2024 - 11.2024
- Assisted special education teachers in implementing individualized education plans (IEPs) for diverse students.
- Supported classroom management strategies to promote a positive learning environment.
- Facilitated communication between students, teachers, and parents to enhance student progress.
- Adapted instructional materials and resources to meet varied learning needs of students with disabilities.
- Monitored student behavior and academic performance, providing feedback for continuous improvement.
- Collaborated with multidisciplinary teams to develop effective support strategies for students.
- Employed assistive technology tools to enhance student engagement and participation in lessons.
- Provided one-on-one assistance to students during classroom activities and assessments to ensure understanding.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Supported teacher in development of individual learning strategies.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
- Assisted in the organization of field trips and extracurricular events that offered valuable real-world experiences for special education students, fostering skill-building opportunities outside the classroom setting.
- Contributed to successful transitions between grade levels by collaborating closely with incoming teachers about each student''s specific strengths, challenges, and support requirements.
Receptionist
State Farm
02.2022 - 08.2022
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted clients and visitors, providing exceptional customer service and guidance.
- Scheduled appointments and maintained calendars for team members to optimize workflow.
- Processed incoming and outgoing mail, ensuring timely distribution of communications.
- Assisted in maintaining office supplies inventory, facilitating uninterrupted operations.
- Handled client inquiries and resolved issues promptly, fostering positive relationships.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Supervisor
Bealls Outlet
Willcox, AZ
01.2021 - 01.2022
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored team members on sales techniques and product knowledge.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Conducted inventory management, including stock replenishment and shrinkage control.
- Ensured compliance with company policies and procedures during operational activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Education
High School Diploma -
Snowflake High School
Snowflake, AZ05.2020
Skills
- Assisted living experience
- Bathing assistance
- Housekeeping tasks
- Grooming assistance
- Empathetic listening
- Stress management
- Hoyer lifting equipment
- Emotional support
- Compassionate care
- Time management
- Multitasking and organization
- First aid and safety
- Strong ethics
- Compassion and empathy
- Team collaboration
- Adaptability and flexibility
- Heavy lifting
- Relationship building
- Documentation
Timeline
Assistant Caregiver
Mountain Care Of Snowflake
05.2025 - 09.2025
Special Education Paraprofessional
Lyman Elementary
02.2024 - 11.2024
Receptionist
State Farm
02.2022 - 08.2022
Supervisor
Bealls Outlet
01.2021 - 01.2022
High School Diploma -
Snowflake High School