Brenna Thompson
Holly Ridge,NC
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive Escalations Specialist
AMA Consulting Group,
11.2022 - Current
- Developed strong client relationships through consistent communication and attentive service.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Eligibility Specialist
AMA Consulting Group,
11.2022 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Medical Office Manager
Coastal Ridge Health Services
11.2021 - 08.2022
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Lead Patient Service Representative
CCHC Southern Gastroenterology Associates
10.2020 - 11.2021
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns in a timely manner.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Collaborated with medical staff to ensure accurate record keeping and proper documentation of patient information.
- Implemented new procedures for managing patient flow, decreasing wait times and improving overall clinic efficiency.
- Trained new Patient Service Representatives, contributing to a smooth onboarding process and fostering team cohesion.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Resolved patient billing issues in line with established guidelines.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Medical Receptionist/Medical Records Clerk
Southern Coast Pain Specialists
01.2019 - 08.2019
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Sorted and distributed incoming and outgoing medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
GED -
Hastings Senior High School
Hastings, NE05.2009
Skills
- Customer Relations
- Team Collaboration
- Excellent Communication
- Attention to Detail
- Organizational Skills
- Team building
- Active Listening
- Goal Setting
- Adaptability and Flexibility
Certification
- CNP - Certified Notary Public
- PT - Phlebotomy Technician
- First Aid/CPR Certified
Timeline
Executive Escalations Specialist
AMA Consulting Group,
11.2022 - Current
Eligibility Specialist
AMA Consulting Group,
11.2022 - Current
Medical Office Manager
Coastal Ridge Health Services
11.2021 - 08.2022
Lead Patient Service Representative
CCHC Southern Gastroenterology Associates
10.2020 - 11.2021
Medical Receptionist/Medical Records Clerk
Southern Coast Pain Specialists
01.2019 - 08.2019
GED -
Hastings Senior High School
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