Brenna Voils
American Fork,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Mentor
Alpine Recovery Lodge
01.2024 - Current
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Performs property rounds to ensure safety of 4 to 15 clients.
- Administers urinalysis and breathalyzer testing in accordance with department policy and dispensing medications
- Maintain accurate documentation of service delivery in compliance with agency requirements. Complete required reports in timely and professional manner.
- Provided guidance and recommended coping mechanisms for clients dealing with difficult issues.
- Regularly assessed progress and provided feedback to support continued development
Animal Caretaker
Milo Foundation
08.2023 - 12.2023
- Assisted with daily care and feeding 75 plus dogs, 30 plus cats, pigs and chickens.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Maintained clean, neat and hazard-free animal areas to protect individual health and well being.
- Administered medications to animals in treatment and documented changes in condition
Retail Sales Merchandiser On Call
Kendal Floral
05.2023 - 07.2023
- Responsible for covering employees’ shifts when they are unavailable.
- Managed inventory, maintaining merchandise based on set criteria and providing excellent customer service to Costco floral members.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Arranged consistent shelves, bins, and racks at 4 locations by following established planograms
Farm Hand Assistant
Voils Family Farm
07.2012 - 03.2022
- Assisted family with three hundred acre farm specializing in horses, cattle and hay operation.
- Involved marketing and sales of products as well as daily operation of stock and processing of hay.
- Supervised work activities of farm laborers and provided instruction and guidance.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
Kitchen Assistant Manager
Salt Creek Brewery
09.2018 - 03.2020
- Responsible for training, scheduling and management of staff.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Billing Clerk
Lost River Market & Deli
08.2018 - 02.2019
- Accounts receivable and payable for business.
- Calculating of discount rates, quality control, materials management of products as well as providing for customer service.
- Handled account payments and provided information regarding outstanding balances.
- Executed billing tasks and recorded information in company databases.
Owner
Bow-Wow & Meow! Personalized Pet Service
10.2009 - 06.2012
- Provided quality care and companionship to pets.
- Involved training, behavior modification, medication and physical needs.
- Developed and implanted service offerings, marketing strategies as well as customer service policies.
- Consulted with customers to assess needs and propose optimal solutions.
Lead Shelter Tech/Trainer
Summit County Sherriff’s Animal Control & Shelter
04.2008 - 06.2012
- Performed office functions to serve customers reclaiming, adopting and relinquishing animals.
- Utilized Summit County training protocols to perform educational clinics to volunteers and the community.
- Assisted veterinarian with vaccinations, microchip implantation, medication administration and necessary daily care of animals.
- Conducted and excelled in behavior assessments and training unpredictable and aggressive canines.
- Assisted Summit County Sheriffs on retrieval of aggressive and fearful canines.
Education
Certified Professional Coder - Medical Coding
American Academy of Professional Coders
Salt Lake City, UT09.2024
Some College (No Degree) - Psychology
University of Indianapolis
Indianapolis, INSkills
- Fluent in American Sign Language
- Critical Thinking
- Attention to Detail
- Self-Motivated
- Multitasking Abilities
- Progress Monitoring
- Crisis Intervention
- Teamwork and Collaboration
- Empathetic Approach
- Positive Reinforcement
- Effective Leadership
- Stress Management
- New Client Management
- Regulatory Compliance
- Case Notes
Timeline
Mentor
Alpine Recovery Lodge
01.2024 - Current
Animal Caretaker
Milo Foundation
08.2023 - 12.2023
Retail Sales Merchandiser On Call
Kendal Floral
05.2023 - 07.2023
Kitchen Assistant Manager
Salt Creek Brewery
09.2018 - 03.2020
Billing Clerk
Lost River Market & Deli
08.2018 - 02.2019
Farm Hand Assistant
Voils Family Farm
07.2012 - 03.2022
Owner
Bow-Wow & Meow! Personalized Pet Service
10.2009 - 06.2012
Lead Shelter Tech/Trainer
Summit County Sherriff’s Animal Control & Shelter
04.2008 - 06.2012
Certified Professional Coder - Medical Coding
American Academy of Professional Coders
Some College (No Degree) - Psychology
University of Indianapolis
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