Brenna Wilhelm
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. From working at the Hilton I achieved a willingness to take on added responsibilities to meet team goals. I hope to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn
03.2022 - 07.2024
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees, and payments.
Education
Bachelor of Science - Accounting And Business Management
Northern Arizona University
Flagstaff, AZ05.2024
Skills
- Accounting and bookkeeping
- Various systems in data analytics including Tableau and Stata
- Auditing procedures
- Efficiency in Excel and Access
- Internal Controls
- Customer Relations
- Interpersonal Skills
Leadership Experience
- Gamma Phi Beta
- Financial Vice President
- As the financial vice president I had many roles and responsibilities. I tracked the finances of almost 150 individuals. I created an excel template for overdue members that was used by leadership to track members. I also created a budget that was used for the entire year and tracked expenses. I learned a great amount of fiscal responsibility and was able to see accounting applied in a real business model.
Timeline
Front Desk Agent
Hilton Garden Inn
03.2022 - 07.2024
Bachelor of Science - Accounting And Business Management
Northern Arizona University
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