Brennah Davis
Dundalk,MD
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Dundalk Medical Group
Dundalk, MD
12.2024 - Current
- Protected patients by observing strict HIPAA guidelines.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted and checked in patients, updating patient information in computer system.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Entered insurance, demographics and health history into patient database.
- Informed patients of financial responsibilities prior to rendering services.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
- Interviewed patients to complete case histories and intake forms.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Straightened up waiting room to maintain neat and organized space.
Private Duty Home Health Care Aide
Self Employed Web
Sparrows Point, MD
06.2022 - Current
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Documented patient care services by charting in designated areas.
- Administered medications and educated patients and families on correct at-home administration.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Assistant Manager
Rita's Italian Ice
Perry Hall, MD
02.2020 - Current
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Informed customers of in-store promotions or pricing specials.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained accurate records of transactions using the point-of-sale system.
- Complied with all applicable laws relating to food safety requirements.
- Developed a loyal customer base through friendly and efficient service.
- Adhered to local health and safety regulations to ensure a safe environment for both staff and customers.
- Provided friendly, efficient service to customers both in-person and over the phone.
Education
Certified Nursing Assistant
Credentia
Greenbelt, MD05-2023
High School Diploma -
Notre Dame Preparatory
Towson, MD02-2022
Skills
- Patient scheduling
- HIPAA compliance
- Insurance verification
- Multi-line phone systems
- Electronic health records
- Medical coding
- Team collaboration
- Attention to detail
- Electronic medical records
- Communication skills
- Documentation accuracy
- Customer service
- EMR / EHR
- Typing and filing
- Insurance claims
- Telephone etiquette
- HIPAA guidelines
- Heartsaver first aid CPR AED
- Multitasking Abilities
- Insurance authorizations
- Documentation review
- Administrative support
Certification
- Certified Nursing Assitant
- CPR Certified
- AED Certified
Timeline
Medical Receptionist
Dundalk Medical Group
12.2024 - Current
Private Duty Home Health Care Aide
Self Employed Web
06.2022 - Current
Assistant Manager
Rita's Italian Ice
02.2020 - Current
Certified Nursing Assistant
Credentia
High School Diploma -
Notre Dame Preparatory
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