Hi, I’m
Brenna Hemp
Starbucks Barista and Manager
Northlake,TX
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Summary
Dynamic leader and skilled barista with extensive experience at Tom Thumb Food Stores, adept in beverage preparation and retail management. Excelled in elevating customer loyalty and sales through exceptional service and team leadership. Proficient in POS systems and conflict mediation, achieving significant performance improvements and business development. Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments,and meeting customer demands with diligent and well-organized mentality. Hardworking and passionate job seeker with strong organizational skills eager to secure entry- level position. Ready to help team achieve company goals.
Overview
7
years of professional experience
Work History
Tom Thumb Food Stores
Starbucks Barista and Manager
10.2017 - Current
Job overview
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Promoted additional items with beverages, increasing store sales.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Used POS system to accurately enter orders and process payments.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Granite Falls High School, Granite Falls, WA
High School Diploma
05.2011
Skills
- Capable of Following Instructions and guidance
- POS Systems
- Coffee expertise
- Team Leadership
- Active listener
- Inventory and Retail Management
- Adaptive and creative
- Friendly and outgoing
- Team Player
- Conflict Mediation
- New Hire Training
- Exceptional customer service
- Performance Improvement
- Business Development
- Staff Development
- Expense Tracking
- Time Management
- Negotiation
- Staff Training and Development
- Verbal and written communication
- Staff Management
- Sales management
- Schedule Preparation
Timeline
Starbucks Barista and Manager
Tom Thumb Food Stores
10.2017 - Current
Granite Falls High School
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balancePaid sick leavePaid time offWork from home optionHealthcare benefitsAccomplishments
- Memorized ingredients and recipes for over 45 specialty drinks.
- Promoted to Starbucks Barista Trainer after 5 months (2018).
- Promoted to Starbucks Daily Operations Leader after 4 years (2022).
- Promoted to Starbucks Assistant Manager after 6 years (2024).
- Promoted to Starbucks Manager after 6 years (2024).
- Supervised team of up to 6 staff members.
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