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Brennan Armstrong
Chandler,United States
Summary
Accomplished professional with a Bachelor of Science in Biological Sciences from Arizona State University and an Associate of Science degree from Chandler Gilbert Community College. Recognized for a proactive work ethic and genuine enthusiasm for embracing new challenges while fostering a collaborative team environment. Passionate about biological sciences and dedicated to contributing effectively to team success while pursuing continuous personal and professional growth. Prepared to leverage acquired knowledge and skills to excel in diverse work settings and drive impactful results.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Lead Physical Therapist Technician
OrthoArizona
Mesa, AZ
08.2024 - Current
- Implemented training initiatives for new employees, focusing on operational procedures and best practices in patient care.
- Assisted physical therapists in implementing treatment plans for diverse patient populations.
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Educated patients on proper exercise techniques to enhance recovery outcomes.
- Monitored patient progress, documenting changes and relaying information to therapists.
- Developed improved inventory management processes for therapy supplies, reducing delays.
- Helped maintain inventory levels of essential supplies required for daily operation within the clinic setting, contributing to overall efficiency.
- Promoted a culture of teamwork and accountability within the clinic, consistently meeting or exceeding performance expectations.
- Contributed to a positive clinic atmosphere through effective communication skills, empathetic listening, and professionalism.
- Inventoried supplies and ordered more for office and patient rooms.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Developed strong working relationships with Physical Therapists, contributing to an effective team dynamic that enhanced the overall quality of patient care.
Quality Control and Lab Production Manager
Once Upon A Time Portraits
08.2016 - Current
- Oversaw scheduling and resource allocation to meet production targets consistently.
- Streamlined production processes to enhance efficiency and reduce downtime.
- Led cross-functional teams to implement quality control measures, improving product standards.
- Delivered services to customer locations within specific timeframes.
- Developed training programs for staff, enhancing skill sets and productivity levels.
- Meticulously manages data entry tasks and directs seamless distribution of photographs.
- Goes above and beyond by personally delivering items across the area, showcasing commitment to excellence.
- Unwavering dedication to assembling materials meeting exacting quality standards, consistently surpassing company-set quotas.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed internal operational standards and productivity targets.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Proactively involved in diverse additional duties, enhancing overall team efficiency and success.
- Multifaceted experience highlights versatility, commitment to excellence, and ability to excel in dynamic and challenging work environments.
- Poised to bring leadership, meticulous quality control, and a proactive approach to contribute significantly to a new team's success.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
Customer Service Representative
Once Upon A Time Portraits
08.2016 - Current
- Thrives in a fast-paced environment, excelling in adherence to stringent schedules and making swift decisions in interactions with various stakeholders.
- Resolved customer inquiries efficiently through various communication channels.
- Provided personalized recommendations to enhance customer satisfaction and loyalty.
- Trained new staff on best practices for exceptional customer service experiences.
- Implemented feedback mechanisms to gather customer input and drive service improvements.
- Collaborated with team members to streamline operational processes, enhancing workflow efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceptional ability to work with parents and connect with children, demonstrating strong interpersonal skills and genuine enjoyment of creating positive experiences.
- Delivers deep satisfaction by fostering a gratifying atmosphere and making individuals' days enjoyable.
- Possesses excellent communication skills, a robust work ethic, and unwavering punctuality, consistently meeting job demands.
- Manages diverse responsibilities, including handling various payment options, such as Apple Pay, credit cards, checks, and cash.
- Efficiently manages payments, sells products, and orchestrates the orderly arrangement of kids for photography sessions.
- Works under tight timelines and high-pressure conditions, ensuring timely delivery of individual and team photographs before scheduled games.
- Thrives as a multitasker, showcasing resilience and adaptability in embracing the challenges inherent in the role.
- Demonstrates a commitment to excellence and an ability to navigate complex situations with efficiency.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Trained staff on operating procedures and company services.
Education
Bachelor of Science - Biological Sciences
Arizona State University
12-2023
Associate of Science - Biological Sciences
Chandler Gilbert Community College
03-2020
Skills
- Quality Control
- Customer Service
- Microsoft Office
- Leadership and supervision
- Team Training
- Documentation and record keeping
- Operations management
- Staff management
- Production scheduling
- Production planning
- Team development
- Quality control
- Cost reduction
- Cost control
- Training skills
- Workflow optimization
- Workforce training
- Staffing management
- Schedule management
- Performance monitoring
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Client relations
- Computer proficiency
Timeline
Lead Physical Therapist Technician
OrthoArizona
08.2024 - Current
Quality Control and Lab Production Manager
Once Upon A Time Portraits
08.2016 - Current
Customer Service Representative
Once Upon A Time Portraits
08.2016 - Current
Associate of Science - Biological Sciences
Chandler Gilbert Community College
Bachelor of Science - Biological Sciences
Arizona State University