Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Work Preference
Websites
Languages
Software
Timeline
Additional Information - Standout Projects
Awards
Additional Information - Standout Projects
Patents
Independent Consulting
Generic
Brennan Bennett

Brennan Bennett

Salt Lake City,UT

Summary

Senior Business Analyst skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 10 year record of building positive relationships with internal and external stakeholders. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.

Overview

16
16
years of professional experience
1
1
Language

Work History

Senior Business Analyst

Intermountain Health
01.2020 - 04.2024
  • Championed data-driven culture by on-demand training.
  • Architected patient portal analytics strategy, including UX KPIs.
  • Aggregated qualitative data (i.e. app store reviews), ServiceMow tickets & Qualtrics surveys using native AI text analysis tools.
  • Created predictive modeling by combining qualitative data with product performance data from DevOps.
  • Used PowerBI, Tableau, Amplitude, PowerAutomate & Klipfolio for complex data sets.
  • Created user stories for feature enhancements.
  • Improved project efficiency using Microsoft 365 tools.
  • Extensive experience with Atlassian cloud-based tools such as Jira & Confluence for projects & documentation.

Analytics Consultant

Humana
10.2016 - 03.2017
  • Refined high-level, often ambiguous thought leadership digital health quandaries into data driven strategic planning initiatives.
  • Developed health economics analysis on high risk pools of patients with chronic conditions using Tableau & Hadoop.
  • Extensive use of Atlassian tools such as Jira & Confluence.

Digital Strategy Consultant

Humana Pharmacy
05.2014 - 10.2016
  • Managed digital health KPIs Humana Pharmacy.com
  • JD Power "Highest Customer Satisfaction Mail Order Pharmacies"
  • Streamlined digital health customer journey, increasing NPS.
  • Utilized BM Coremetrics to inform data-driven processes.
  • Lead integration of Watson AI-powered chat bot technology into customer service workflows which led to faster resolution times.
  • Extensive use of Atlassian tools such as Jira & Confluence.

Co-Founder

QBRICS Enterprise Blockchain
03.2017 - 02.2019
  • Co-Invented proprietary data management methods.
  • Matured innovation from concept design to commercialization
  • Secured Utility IP (#11258582)
  • Provided strategic direction for healthcare applications.
  • Xponential Impact Business Accelerator Colorado Springs, CO
  • Acquired 2023

Founder/Owner

Blockchain Healthcare Review
01.2016 - 01.2020
  • Established a successful business by identifying market needs and developing innovative solutions by connecting digital health adopters, innovators & stakeholders with consumer-centrist editorial & consulting services.
  • Maintained editorial standards by enforcing adherence to style guides, grammar rules, and ethical journalism principles.
  • Championed innovative storytelling formats that captured audience attention and enhanced user experience.
  • Developed innovative BI services to meet customer demands.

Digital Strategy Consultant

LEAP Agency
01.2012 - 03.2014
  • Developed comprehensive project plans outlining scope, objectives, key milestones, and deliverables for successful execution of initiatives.
  • Led team of designers, copywriters, and SEO specialists.
  • Streamlined online customer journey, resulting in enhanced user satisfaction and increased time spent on site.
  • Managed annual budget allocation across digital channels, ensuring efficient use of resources for maximum ROI.
  • Implemented rigorous A/B testing practices to optimize ad creatives, landing pages, and overall campaign performance.

Technical Writer

Strategic Communications
01.2011 - 01.2012
  • Sub-contracted by Infor Software Solutions to develop technical documents & user guides for local government municipal systems.
  • Managed version control and timely updates of documents through effective project tracking and organization skills.

Research Assistant

University Of Louisville
08.2008 - 04.2009
  • Performed statistical analysis for research on cochlear implant technology.

Education

Master Of Science - Biomedical Informatics

Rutgers University-New Brunswick
New Brunswick, NJ
05.2017

Bachelor Of Arts - English

University of Louisville
Louisville, KY
12.2009

Bachelor Of Arts - Psychology

University of Louisville
Louisville, KY
12.2009

Skills

  • Digital Health Analytics
  • Atlassian Suite
  • Requirements Gathering
  • Agile Methodology
  • User Acceptance Testing
  • Stakeholder Management
  • Process Mapping
  • Software Development Lifecycle
  • KPI Tracking
  • Operations Analysis
  • Data Analysis
  • Consulting
  • Operational Reporting

Additional Information

  • Notable Consults: Moderna, Walmart Health Research Institute, AstraZeneca
  • Peer Reviewed: Blockchain HIE Overview: A Framework for Healthcare Interoperability, Using Telehealth as a Model for Blockchain HIT Adoption, How Crypto-Economics is Redefining Telemedicine
  • Entrepreneurship: Xponential Impact Accelerator (Colorado Springs, CO), Queen City Fintech Accelerator (Charlotte, NC),
  • Awards: Top 10 Blockchain Solution at Enterprise Security Magazine, Startup Weekend Winner (Louisville, KY)
  • VC Advisory: Venture Fellow at Fund RX, Executive Advisor at Bright Vision Partners
  • Intellectual Property: Enterprise Blockchain Quantum Encryption (#11258582)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Contract WorkPart TimeFull Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceFlexible work hours

Languages

English
Native or Bilingual

Software

Confluence

Jira

Amplitude

BitBucket

Tableau

SPSS

SQL

IBM CoreMetrics

PowerAutomate

Azure

Sharepoint

Office 365

Qualtrics

PowerBI

Timeline

Senior Business Analyst

Intermountain Health
01.2020 - 04.2024

Co-Founder

QBRICS Enterprise Blockchain
03.2017 - 02.2019

Analytics Consultant

Humana
10.2016 - 03.2017

Founder/Owner

Blockchain Healthcare Review
01.2016 - 01.2020

Digital Strategy Consultant

Humana Pharmacy
05.2014 - 10.2016

Digital Strategy Consultant

LEAP Agency
01.2012 - 03.2014

Technical Writer

Strategic Communications
01.2011 - 01.2012

Research Assistant

University Of Louisville
08.2008 - 04.2009

Master Of Science - Biomedical Informatics

Rutgers University-New Brunswick

Bachelor Of Arts - English

University of Louisville

Bachelor Of Arts - Psychology

University of Louisville

Additional Information - Standout Projects

  • Personalized InterdictionTool (Humana): Developed strategy and deployment planning of a personalized interdiction messaging tool for patients with chronic conditions such as diabetes and bipolar disorder. This project did not include Specialty patients. Developed process engineering scope for leveraging clinical, biomedical, and administrative informatics data management to identify patients at risk for non-terminal chronic conditions.
  • Retail Rx Price Comparison Tool (Humana): Conducted extensive data mining of enterprise claims management to identify patients who could save money by filling their Rx using in-house mail-order Rx to reduce claim payouts to competitors via digital adoption. Aggregated average cost savings per Rx as a means for digital self-service engagement, real-time member-facing YTD savings & competitor pricing comparison using Argus PBM.
  • Self-service Acquisition for PBM Web (Humana): Executed analysis of digital self-service capabilities between enterprise and Rx member-facing web portals. Developed advanced consumer journey automation & personalized messaging recommendations.
  • Watson Cognitive AI Integration (Humana): Supervised strategic planning for systems integration of IBM's Watson cognitive AI chatbot, which enabled digital consumer support self-service automation across enterprise and pharmacy business segments for the first time.
  • Chat GPT 4.0 Learning Language Model for Lab Results Patient Engagement (Intermountain Health): Lead a cross functional team of data scientists, analysts, clinicians, and many more as a internal hackathon project aimed at patient engagement with lab results. Using Chat GPT 4, the team constructed a scalable proof of concept for simplistic inference engagement. across common, high impact clinical data values often found in metabolic panels testing diabetic indicators, cholesterol levels and even EKGs.
  • Shipping Transparency Major Feature (Humana): Strategic planning for a tool enabled members to track their mail-order Rx, inspired by Domino's pizza tracker. Interviewed business & IT stakeholders across multiple segments to consolidate 500+ back-end system codes from Argus, Epic, and Express Scripts with matching short/long business descriptions. Managed legal approval for the copy. Mapped all 500+ codes to a 5-point member-facing order status update bar, eventually mapping SMS notifications. Integrated both UPS & FedEx APIs.
  • Specialty + Retail PBM Systems Integration: Consolidated Specialty and Retail pharmacy digital user experience, overcoming disparate business models, physical facilities, pharmacy benefit management systems, and even business agreements with drug and business partners. Developed business & IT requirements for systems integration of consumer

Awards

Top 10 Blockchain Security Solutions of 2018

Additional Information - Standout Projects

  • ChatGPT LLM Lab Results Engagement
  • IBM Watson Integration for PBM Self-Service
  • Informatics Strategy for 2M+ Patient Portal
  • Personalized Interdiction Tool for Chronic Conditions
  • Shipping Transparency Feature for 6M+ Retail & Specialty PBM Members
  • Unified Digital UX for Specialty & Retail on HumanaPharmacy.com
  • Concept Design for a Decentralized PBM System
  • Proof of Ownership for EMR (proprietary)
  • Real-time GDPR Compliance Business Suite (proprietary)
  • Due Diligence Assessment of Enterprise PBM for Series A Target Investment
  • Startup Advisory (x6)
  • Venture Fellow at Biotech Fund

Patents

Distributed system and method for encryption of blockchain payloads (#11258582)

The system and methods allow multiple entities to participate in a single blockchain network while ensuring that sensitive data is obfuscated to other, but not necessarily all, participants without impacting the shared nature of the blocks on the blockchain network. It incorporates various security protocols that are resistant to quantum computing.

Independent Consulting

  • Enterprise Patient Portals: ChatGPT LLM for Patient Portal Lab Results, Comprehensive Informatics Strategy
  • Pharm. Benefit MGMT: IBM Watson Integration for Self-Service, Unified UX for Disparate PBMs (Specialty & Retail), Solutiom Design for Decentralized PBM
  • Proprietary: EMR Proof of Ownership, Automated Euro GDPR Compliance for Chief Digital Officer
  • Emerging Tech VC: Series A Due Diligence on Enterprise Blockchain for Prior Auth
  • Master Data Management: Patient Matching w/ Clinical Research Protocols, Global Vaccine Supply Chain Optimization
  • Pharma 4.0: AI Automation for On-Demand Modular Manufacturing
Brennan Bennett