BRENNAN BERANEK
Medina
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt quickly to new environments. Committed to contributing to team success while actively pursuing professional development opportunities. A positive attitude and dedication to continuous learning drive the pursuit of excellence in every endeavor. Prepared to leverage these strengths to make a meaningful impact in a collaborative setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Operations Associate II
National Interstate Insurance
04.2025 - Current
- Checked documentation for accuracy and validity on updated systems.
- Generated, posted and attached information to claim files.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Assistant Manager
Applebee’s/Flynn Restaurant Group
10.2019 - 04.2025
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Coached and mentored new employees on company policies and procedures.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Tracked store inventories and replenished products according to demand.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Provided guidance and support to junior staff members during challenging situations.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Monitored sales performance to identify potential areas for improvement.
- Handled employee discipline and termination according to company policies.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Reported customer and employee accidents, injuries, and concerns for supervisor review.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Line Cook
Bob Evans
09.2016 - 10.2019
- Maintained a clean and organized work area, including all cooking surfaces, utensils, and equipment.
- Managed multiple tasks simultaneously without compromising product quality or service times.
- Adapted well under pressure in high volume environments while maintaining focus on quality execution.
- Memorized restaurant recipes to accurately and quickly prepare dishes.
- Stocked and maintained prep stations to reduce wait times and shortages.
- Communicated effectively with co-workers to ensure timely delivery of orders.
Crew Memeber
Mcdonalds
06.2015 - 09.2016
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
- Placed orders into POS systems and handled cash and credit transactions.
- Maintained an organized work area to ensure efficient operations.
Education
Bachelor of Science (B.S.) - Business With An Operations Management Certificate
University of Phoenix
Phoenix, AZ, US10-2025
Associate in Arts (A.A.) - Education
University of Akron
Akron, OH, US05.2022
Skills
- Google Drive
- Business Administration
- Staff Training
- Staff Supervision
- Customer Relations
- Staff Development
- Customer Relationship Management
- Time Management
- Staff Management
- Cost Control
- Reviewing Performance
- Directing Team Members
- Talent Recruitment and Development
- Team Motivation
- Multi-tasking
- Microsoft office
- Claims processing
- Teamwork
- Professional demeanor
Certification
Serve Safe
Timeline
Claims Operations Associate II
National Interstate Insurance
04.2025 - Current
Assistant Manager
Applebee’s/Flynn Restaurant Group
10.2019 - 04.2025
Line Cook
Bob Evans
09.2016 - 10.2019
Crew Memeber
Mcdonalds
06.2015 - 09.2016
Associate in Arts (A.A.) - Education
University of Akron
Bachelor of Science (B.S.) - Business With An Operations Management Certificate
University of Phoenix