Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brennan Caffee

Huntington Beach

Summary

Dynamic sales professional with extensive experience at Ross Inc., excelling in team management and customer engagement. Proven track record in reducing employee turnover and enhancing store performance through effective coaching and strategic merchandising. Skilled in problem-solving and staff training, fostering a positive environment that drives results.


Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Overview

5
5
years of professional experience

Work History

Sales Associate

Ross Inc
10.2020 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Area Supervisor

Ross Inc.
08.2021 - 03.2022
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.

Assistant Store Manager

Ross Inc.
03.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Education

Heritage High School
Menifee, CA

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Team building and leadership
  • Team management
  • Staff supervision
  • Hiring and training

Accomplishments

  • Supervised team of 36 staff members.
  • Documented and resolved High Store Shrink which led to the location being placed on track to meet our metrics by September.


Timeline

Assistant Store Manager

Ross Inc.
03.2022 - Current

Area Supervisor

Ross Inc.
08.2021 - 03.2022

Sales Associate

Ross Inc
10.2020 - 08.2021

Heritage High School

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